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GWIM Custom Lending Credit Manager

Charlotte, North Carolina

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
Manages the end to end credit process for a portfolio of Private Wealth Management clients and works with the Central Administration Unit to effectively monitor deals post close including the resolution/elevation of past due issues. May approve and provide expertise on less complex transactions within markets supported. Responsible for taking on certain leadership responsibilities within the team which may include coaching and mentoring of more junior credit specialists/analysts within GWIM Credit Services, pipeline management for specific markets, involvement in policy development and project management to improve processes, and subject matter expertise for specific loan products. Typically requires 10+ years of credit experience and a keen understanding of loan product/underwriting guidelines, complex structuring and documentation issues, and effective communications skills to work constructively with business partners and clients.

The Credit Manager role (CM) is aligned with the Private Bank team in their goal of developing and servicing new and existing custom lending relationships with strategic wealth clients, driving funded loan balance and revenue growth in a responsible and profitable manner, and managing a portfolio of existing lending relationships. The CM performs and documents in-depth financial analysis for credit approval of ultra-high-net-worth clients (individuals, family offices, trusts, special wealth vehicles, etc.) in compliance with policy, procedures, and GWIM underwriting standards and guidelines.


•   Partner with Private Bank client teams to support credit requests, which involves upfront deal discussions and client connections
•   Recommend risk ratings, exposure strategies, and credit structures, including reporting requirements and covenants
•   Negotiate loan structure and covenants during documentation process, according to creditworthiness, collateral and risk appetite
•   Build credibility by developing, deepening, and sustaining a value-driven relationship with business partners
•   Collaborate with Sales, Risk, Operations, and Portfolio Management to execute underwriting approval documents for custom lending transactions (new, renewal, modification) in a timely and accurate manner and in alignment with policy and procedures
•   Prepare clear and concise written analysis of custom lending transactions, accurately detailing the client financial status, identifying, and mitigating key credit risks and mitigants, and documenting the terms and conditions of the transaction correctly
•   Identify, escalate, and debate issues and deliver accurate and consistent data 
•   Maintain asset quality within the defined GWIM risk appetite limits
•   Manage pipeline and deal flow


•    Attention to Detail
•    Credit Documentation Requirements
•    Credit and Risk Assessment
•    Financial Analysis
•    Underwriting
•    Analytical Thinking
•    Collaboration
•    Loan Structuring
•    Portfolio Analysis
•    Written Communications
•    Collateral Management
•    Continuous Improvement
•    Decision Making
•    Mentoring
•    Portfolio Management

Required Qualifications:

•    10+ years of commercial/private wealth management credit experience

•    Strong financial analysis, accounting skills, and deal structuring for borrowers with complex balance sheets and income streams
•    Strong negotiation and communication skills
•    Proficiency in Word, Excel and PowerPoint
•    Excellent interpersonal skills and the ability to build business partnerships with risk, services and client teams who may not be co-located

Desired Qualifications:

•    Bachelor’s degree in business administration, finance, accounting or economics preferred

•    Formal Credit Training and/or Commercial/Wealth Management credit experience preferred

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No

Street Address

Primary Location:
620 S Tryon St, NC, Charlotte, 28255