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Merchant Consultant - Manhattan Market

New York, New York

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for providing payment processing solutions to small business clients primarily through 1:1 partnerships with assigned group of small business specialists, financial centers, and other internal partners. Key responsibilities include consulting with small business clients to understand their priorities and provide solutions that meet their business needs with a focus on more complex opportunities and solutions. Job expectations include having an awareness of merchant payment processing solutions, pricing, software, gateways, and security.


  • Leverages consultative sales process and knowledge of healthcare, retail, restaurant, and business to business industries to identify clients' business needs
  • Recommends solutions that meet clients' needs with a focus on more complex opportunities and solutions
  • Drives toward sales and revenue goals while balancing operational excellence, risk management, and client experience expectations, maintaining accurate records and adhering to Service Level Agreements
  • Builds meaningful relationships and collaborates with internal partners to provide subject matter expertise on merchant payment processing pricing, software, gateways, and security
  • Identifies opportunities proactively and develops a pipeline for sales opportunities with internal partners and clients
  • Acts as a champion for clients by connecting expertise across the company to help them achieve their goals
  • Establishes relationships with associations, centers of influence, and vendor partners and adapts to an ever changing payment processing environment


  • Client Experience Branding
  • Client Solutions Advisory
  • Customer and Client Focus
  • Payment Processing
  • Pipeline Management
  • Consulting
  • Credit Documentation Requirements
  • Oral Communications
  • Referral Management
  • Written Communications
  • Financial Analysis
  • Interpret Relevant Laws, Rules, and Regulations
  • Issue Management
  • Prospecting

Required Qualifications:

  • Customer focus
  • Relationship building
  • Oral & Written communication
  • Consultative sales
  • Pipeline management
  • Problem solving
  • Teamwork
  • Time management
  • Presentation skills
  • Outside sales and referral sales
  • Technical expertise
  • 2+ years of sales experience

Desired Qualifications:

  • Merchant products and solutions
  • Multi-lingual ability is a plus
  • High school diploma
  • CRM (Client Relationship Management System)
  • Industry business acumen


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: Yes, 75% of the time

New York pay and benefits information

New York pay range:

$69,500 - $94,000 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.


This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Street Address

Primary Location:
675 3rd Ave, NY, New York, 10017