Business Controls Manager - Tableau Reporting Metrics Data

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Line of Business Job Description:

Global Credit, Anti-Money Laundering (AML) and Onboarding Operations (GCAOO) delivers credit fulfillment, service and operations of credit offerings, operational accountability for leasing and trade finance solutions; AML monitoring and refresh of client information; Onboarding for global market clients. The GCAOO Quality Control/Quality Assurance (QC/QA) team provides operational support by monitoring the completion of critical customer due diligence requirements as directed by the Bank Secrecy Act (BSA) and/or the Financial Crimes Global Standard with coverage extending to horizontal lines of business.  

The GCAOO QC/QA team is seeking to strengthen its risk management and infrastructure by focusing on key AML customer due diligence processes that have high risk and significant visibility. The incumbent for this position will be part of the newly created AML QC/QA team that is responsible for implementing the QC/QA strategy across multiple lines of business by deploying enhanced control monitoring and reporting to drive process improvements and oversight.

The QC/QA Governance Tableau Reporting, Metrics, and Data Analytics Manager will be responsible for data, analytics, and reporting that supports the GCAOO QC/QA program requirements. Supports management and other team members to produce performance results and analysis packages for senior management using data mining tools and metrics. Maintains a culture of compliance and supports the identification, escalation and timely mitigation of compliance risks. Applies knowledge and expertise to influence business managers and peers to ensure enforcement of the GCAOO QC/QA program. Will interface with auditors, business and support leaders.

Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Required Skills:

• 3-5 years of experience as Data Analyst, or similar role in financial services industry
• Demonstrating strong proficiency in utilizing data mining/analytics tools such as Toad, Teradata SQL Assistant, Microsoft SQL Server, and SAS
• Familiar with MS Office Suite (Excel/Word/Outlook/Access), Tableau
• Incumbents typically have over 8+ years of risk management and LOB/ECF experience.
• Employees in this role typically have prior metrics development, data analytics, risk management and/or operations management experience.

Desired Skills:

• Bachelor’s degree in a quantitative field (e.g. Marketing, Statistics, Mathematics, Engineering or Economics)
• Documented experience performing in a process oriented environment that changes periodically
• Strong executive presence and communication skills
• Proven ability to work in a team environment, organize work & prioritize tasks, handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy/integrity, and ability to work and execute with minimal supervision or remote management.
• College degree (Associates or higher) or comparable work experience.

Skills:

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance

Shift:

Hours Per Week: