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Cyber Crime Defense Solutions Manager

Chicago, Illinois;

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
Manages a team or teams accountable for providing cybersecurity defense across multiple disciplines. Leads the analysis, implementation, execution and ongoing improvement of proactive security controls to prevent external threat actors from infiltrating company information or systems. Utilizes experience and deep knowledge of IT platforms, tools, and concepts to ensure cybersecurity protection is integrated at all layers of defense. Leads alert responses and problem solving workgroups across multiple functions with a focus on the enterprise risk framework. Typically has over 10 years of relevant experience including managing teams.

Position Summary

Are you passionate about working with the best information security team in the world? Bank of America is hiring top talent to join our team. The Cyber Crime Solutions (CCS) function within Cyber Crime Defense(CCD)/Global Information Security is responsible for working across the enterprise to reduce exposure to cyber crime, to help protect and instill continued confidence in our clients, customers, and shareholders.

The CCS Senior Specialist Manager is responsible for leading a team to deliver technology products and services to support CCD in detecting, deterring and disrupting cyber crime. This leader will develop a technology strategy to enable and enhance the innovative work done by teammates to address the rapidly evolving threat from cyber crime.

The manager will set and track quality and performance objectives. Facilitates performance and career development of individuals through performance reviews, coaching, and building individual development plans that are needed to develop competencies and skills. Understands individual and team maturity and performance through team/client feedback. Manages relationships with the business and technology leaders, and vendors for technical products. Accountable for solution delivery management as relevant to their teams e.g. prioritizing tech debt, compliance and security items, and supporting audits. Accountable to ensure all relevant risk, financial, and compliance policies and standards are met. Accountable for the application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews). Creates the technology strategy for their technical domain. Ensures that execution is aligned with product strategy by working with Product Management, Product Owners, and other stakeholders. Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers. Manages a team.


·        Ability to communicate clearly and effectively with both technology/development and business partners – ability to translate between these two constituencies

·        Lead Data Quality metrics development and monitoring, internal process design and documentation

·        Inventory tools used by Cyber Crime partners and identify opportunities to standardize and enhance processes with GIS data

·        Collaborate with other CCD/GIS teams to process data into timely, relevant and actionable products

·        Establish an evaluation and feedback dialog with stakeholders and partners to proactively convert lessons learned into operationalized tools & processes

·        Support key regulatory model testing, implementation, ongoing performance monitoring, and MRM documentation

·        Drive processing, cleansing, and verifying the integrity of data used for analysis

Required skills: 

·        Proven leader in information security, cyber or financial crime with ability to influence and work collaboratively across peers and multiple levels of management both within and outside of the organization

·        A broad knowledge of information security/cyber crime principles.

·        Experience applying machine learning techniques to big data problems.

·        Knowledge of bank technology, systems and vendors including Hadoop, Cassandra, KAFKA, Linux, EWS, In-Auth and Socure  

·        Degree in Computer Science, Information Technology or equivalent experience

·        Exceptional executive presentation and communication skills

·        Excellent influencing and problem resolution skills

·        Ability to be comfortable delivering messages across a wide spectrum of individuals having varying degrees of technical understanding

This job will be open and accepting applications for a minimum of seven days from the date it was posted.


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: Yes

Travel: No

Colorado pay and benefits information

Colorado pay range:

$148,300 - $212,200 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.


This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.