Sr Retirement Client Relationship Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
Working independently, maintains/enhances relationships with existing clients. Ensures client satisfaction through periodic client meetings and discussions covering service levels, plan utilization, product offerings, and investment performance. Works closely with sales, plan administration, and operations staff, Participates in Final Presentations. Resolves the most complex problems and is assigned larger and more complex clients. Has a thorough understanding of client's requirements. The position is responsible for managing profitability, cross selling appropriate solutions, assisting portfolio strategist on decision makers and marketing new strategic solutions to the client.

The Sr. Client Relationship Manager (CRM) is responsible for the overall relationship across the Institutional Retirement client base within Workplace Benefits. The CRM is the strategic lead responsible for the satisfaction, retention, and profitability of our Health Benefit Solutions (HBS) clients. Interfaces frequently with senior members of internal leadership team as well as our clients' Human Resources, Benefits, and Finance Departments. Candidate must have excellent interpersonal skills, proven negotiating skills, a demonstrated knowledge of HBS plans, and an appreciation for the challenges that face today's Plan Sponsors.

Ensures client satisfaction through periodic client meetings and discussions covering service levels, plan utilization, product offerings, and investment performance. Works closely with sales, plan administration, and operations staff and participates in finals presentations. Resolves complex problems and has a thorough understanding of client's requirements.

Key responsibilities include formulating client centric business plans such as service reviews, retention strategies, broadening and deepening relationships, maintaining high levels of satisfaction, and driving revenue. Job expectations include communicating directly with clients through strong interpersonal and effective communication skills

Responsibilities:

• Formulating client centric business plans including service reviews and retention strategies

• Creating and maintaining a high level of personal contact with clients

• Creating and maintaining a high level of client satisfaction as measured by both internal and 3rd party benchmarks

• Effectively managing P&L's for their book of business

• Broadening and deepening relationships

Requirements:

• 5-10 years of Health Benefits experience, preferably in a client-facing role

• Thorough understanding of the Health Benefits industry, as well as the competitive landscape that shape them

• Excellent interpersonal and communication skills

• Ability to travel up to 25% of the time

Skills:

• Bachelor’s degree strongly preferred or equivalent experience.

• Thorough understanding of the Health Benefits industry, as well as the competitive landscape that shape them

• Ability to manage complex projects and work with a cross-functional team

• Strong leadership traits as the CRM is a visible leader internally. While a CRM does not have any direct report responsibility, they need to move others to action by planning, motivating, organizing and directing the work being done.

• Ability to be conceptual, able to recognize problems from few or subtle clues, and be innately comfortable with complex issue resolution

• Client Management

• Oral Communications

• Problem Solving

• Stakeholder Management

• Benchmarking

• Customer Experience Improvement

• Customer and Client Focus

• Strategic Thinking

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: