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Officer, Credit Support


Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

  • ECA team is part of Enterprise Credit and based in APAC, EMEA and US
  • Role will support Global Markets Credit risk underwriters
  • Ownership and autonomy over a portfolio of Global markets clients from a credit administration perspective
  • Ownership of key metric deliverables related to credit facilities and data quality
  • Work closely with credit and operational business partners
  • Help simplify and improve our processes
  • Striving for operating consistency and efficiency across regions


  • Support and assist Credit Officers on a daily basis in the management of their portfolios, including the review of credit facilities.
  • Acting as a primary liaison with the credit teams, operations, and other business partners by facilitating setting up and renewal of credit limits, coordination of credit approvals, documentation, monitoring credit compliance, resolution of exceptions  and follow-up of monitoring activities.
  • Creation of credit approval documents for new, renewed and amended loan, trading facilities, and, the processing of these through the bank systems of record.
  • Review approved credit approval documents to ensure compliance with bank policy and procedures.
  • Identify and resolve facility data discrepancies.
  • Respond to enquiries from credit officers and other business partners. Investigate and resolve incoming queries relating to the portfolio.
  • Monitor and resolve facility document exceptions.
  • Create, maintain and monitor credit and financial events and manage exceptions. 
  • Maintain accurate document records.
  • Help simplify and improve our processes


Competencies we look for

  • Good communication skills, both written/oral, ability to communicate effectively across various lines of business and levels. 
  • Able to quickly absorb and follow credit policies and procedures
  • Quickly learns and understand processes, systems and products
  • Ability to adapt to a changing environment and responsibilities
  • Functions under pressure to meet deadlines, proficient at multi-tasking and managing competing priorities
  • Can independently analyse complex issues, identify and execute practical solutions
  • Effectively collaborate/negotiate with business partners and teammates to foster solid partnerships, teamwork, creditability and trust
  • Ability to work as part of a diverse team and display reliability, flexibility and open/ constructive communication in a courteous and professional manner
  • Aptitude to take on additional ad hoc initiatives outside of normal day to day activities

Skills we look for

Essential Skills:

  • University graduate or equivalent and/or track record of relevant experience Institutional banking experience and knowledge of lending products an advantage PC literate and systems oriented with proficiency in all Microsoft applications.

Learn more about this role

Full time


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Street Address

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