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Global Markets Non-Financial Regulatory Reporting (GM NFRR) Production Monitoring - Product Manager

New York, New York

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for overseeing a unit or section of a segment for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include knowledge of operations support management and expertise in functional area(s) gained through increasingly more responsible management positions in operations.

The GM NFRR team is responsible for the consistent application of interpretation, data sourcing, preparation, governance, and oversight of Global Markets regulatory reports – with the overall goal of centralizing, standardizing and remediating (as necessary) regulatory reporting processes within NTCO NFRR Operations

We are therefore looking for a highly talented individual to become Production Monitoring  - Product Manager to lead & design strategy for the real time monitoring of key activities

The successful individual will:
• Develop comprehensive monitoring strategy requirements across Global report preparing functions and ensure standardization across regions
• Design a robust and effective activity tracking model, that provides real time updates on reporting obligations managed by GM NFRR team
• Design effective routines to ensure report production responsibilities are understood, tracked and documented, whilst holding key stakeholders accountable
• Roadmap against strategy to ensure processes to acquire information for providing comprehensive and accurate monitoring, are dynamic and flexible to ensure new and changing obligations are captured.
• Design informative MI and key control reporting
• Responsible for ensuring the Global team is adherent to multiple Enterprise policies e.g., Regulatory Reporting and Enterprise Data Management Standards
• Effective running of forums with large Global stakeholder groups, for the identification, tracking, and remediation of data issues and control enhancements that impact the respective reports
• Establish credible, collaborative, and influential relationships with key regional stakeholders across Operations, Technology, FLU and Compliance
• Drive execution improvements to ensure consistent production monitoring practices are in place and adhered to including high quality deliverables and role clarity with partners.
• Communicate with a broad audience of business partners in a variety of formats and in a way that ensures all audience members understand and can adhere to the strategy. 


• Develops and implements procedures to enhance productivity and efficiency and manage business change
• Serves as an escalation point to resolve broad and complex operational issues
• Responsible for expense management, reporting and forecasting for operations areas managed as well as compensation decisioning, talent planning, and performance management at a senior level
• Manages a large team or multiple smaller teams across one or more sites, regions or product lines in an operations support function
• Supports functions carrying a substantial risk of exposure and potential loss with significant impact on major corporate customer relationships

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

  • Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
  • Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
  • Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
  • Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
  • People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
  • Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
  • Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
  • Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.


  • Business Operations Management
  • Drives Engagement
  • Process Management
  • Process Performance Measurement
  • Result Orientation
  • Customer and Client Focus
  • Planning
  • Reporting
  • Risk Management
  • Talent Development
  • Fraud Management
  • Interpret Relevant Laws, Rules, and Regulations

Required Skills:

• 10+ years of Banking experience; Professional qualifications preferred.
• Global Markets Operations/Technology Project Management experience preferred.
• Ability to manage multiple stakeholders and prioritization efforts
• Expert ability to provide clear oral and written communication to a variety of business and technical audiences.
• Expert ability to improve the capabilities of production monitoring processes and
corporately through skill development, process enhancement
• Be able to identify changes that have an impact across multiple process and stakeholders
• Identify efficiency gains in regulatory reporting processing
• Hands on approach and process excellence mind set
• Ability to influence and drive progress across key business partners
• Ability to prioritize work and adapt to changing needs in a dynamic work environment
• Self-starter, takes initiative
• Driver of change

Desired Skills:

• Bachelors degree in related field
• Data Science skills
• SQL, Tableau, Micro Strategy experience will be a plus
• Experience with regulatory programs
• Experience with global stakeholder management


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: Yes, 5% of the time

New York pay and benefits information

New York pay range:

$107,700 - $200,000 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.


This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Street Address

Primary Location:
1133 Ave Of The Americas, NY, New York, 10036