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Process Design Consultant - GCAOO

Charlotte, North Carolina

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include supporting the execution of change initiatives which may result in cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

Line of Business Job Description:

We have an exciting opportunity for a Process Design Consultant to join our Process Design and Operational Excellence organization part of Global Credit, AML and Onboarding Operations (GCAOO). The Process Design Consultant reports into the GCAOO organization, partnering with business function leaders, operations process owners and  subject matter experts (SMEs), to provide an end to-end view of their processes, analyze impacts and data, and contribute to the optimization of the organization through continuous improvement and process reengineering.  The candidate will also actively contribute to the Operational Excellence cultural shift providing proactive alignment to tactical and strategic projects and programs aligned to GCAO Operations while ensuring understanding and consideration of the overall multiyear strategy and roadmap across the space.  
We are looking for a strong process engineer with the right level of experience, ability to challenge and influence stakeholders at all levels in the organization, and with excellent analytical and critical thinking skills, and a process improvement mind-set. Directly supports the program's strategic direction, transformation efforts and process driven culture.

Responsibilities include, but not limited to:  

  • Process analysis, process modelling and process governance for the GCAOO (Visio, ARIS, etc.)•  
  • Process Challenge and Process Improvements
  • Evaluate current state, impact to change and end-to-end target state visualization from requirements to implementation
  • Provide end-to-end high-quality view of processes within business functions with proper identification of hand-offs and process connectors
  • Support the program's short-and-long term strategy
  • Supports a strategy of continuous improvement and acts as liaison with Change Management and Process Design.
  • Prepare presentations and process overview utilizing models and complementary data to assist leaders in process re-engineering activities

Other Qualifications/Desired Skills:

  • Prior experience in Operations desirable
  • Preferred process improvement and Operational Excellence exposure
  • Believes in the value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world
  • Critical thinking skills – ability to assess quantitative and qualitative data to identify key themes that require deeper analysis and assessment
  • Creativity – able to look at a problem from a new perspective and to develop new ideas and solutions
  • Ability to understand new technologies, intellectually curious.
  • Commitment to challenging the status quo and promoting positive change
  • Experience working in a global environment  


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No

Street Address

Primary Location:
900 W TRADE ST, NC, Charlotte, 28255