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Senior Operations Manager

Gurugram, , India

Job Description:

Overview (Bank overview, GBS India overview, Function Overview)*

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to all Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview*

FP&A is an important function within the CFO Organization supporting the Global Banking & Markets Business. FP&A teams are responsible for providing information, insight and analysis relating to the financial performance of these businesses.  The role covers critical monthly performance reporting, periodic forecasting and planning reporting and ad-hoc projects and analysis. Interactions as part of this role will largely be with business leaders, global FP&A teams and the wider Finance organization.

The role is varied with broad scope and interaction with many key stakeholders across the franchise, offering the opportunity for both personal and professional development.

Job Description*

We are looking to recruit an individual with extensive experience of leading high performing teams that deliver financial reporting capabilities in the FP&A team for Global Markets business

The individual will have regular interactions with a broad range of senior stakeholders, including GBS leadership in India and GBAM Finance leadership in global locations.

This individual will be working with various functional teams including BFOs, Product control, Bankers, Technology etc. to support Management Reporting and Analysis, business partnering, expense management and recovery processes etc.

This individual should have sound understanding and experience of Markets business (FICC/Equities) and product suite in Business finance operations and/or product control domains.

Thorough understanding of global Markets business and leadership skills are prerequisites.


• Supervise Production and Reporting of deliverables including commentaries for financials

• Work closely with BFOs, Operations, GBAM CFO, and Technology teams on a regular basis

• Provide guidance and training to the team members

•  Liaise with various business partners such as Technology, Risk, Operations and Finance to resolve issues / queries

• Lead the story boarding and production of materials used for communication to various stakeholders, regional teams

• Manage projects and adhoc analysis working closely with business, Global teams

• Liaise with various stakeholder such as Technology, Risk, Operations and Finance to address any nuances

•Build strong partnership across finance functions, enhance communication and collaboration

•Identify and drive Opex opportunities, Develop, standardize & ensure continuous improvement of current processes & routines

• Risk and control mindset, ensure adherence to firms risk and control framework



Qualified Chartered Accountant/CPA /CFA / MBA from Tier I/II institute with relevant experience in FP&A for Global Markets or Product Control with a passion for understanding business, products and analytics

Experience Range*

10 to 15 years with at least 8+ years’ experience in Global Markets business

 Foundational skills*

• 6+ years of Banking and Financial Services experience with extensive knowledge of working in a Global Markets/product control teams

• Comprehensive experience in financial planning, reporting and analysis

• The individual should have a proven track record of working and experience of managing teams of 10+ individuals having a pedigree of tier 1/ tier 2 institutions

• Strong people management skills, including the ability to resolve people issues and motivate the team to deliver

• Strong verbal and written communication skills, and the personal ability to collaborate, operate, and communicate effectively with a culturally diverse group of peers and colleagues.

•Ability to structure, manage and coordinate complex cross enterprise projects and processes with multiple partners

 • Individual should have the resilience to handle internal pressures and conflicts in dealing with multiple stakeholders.

Desired skills

• Alteryx / Tableau knowledge would be an added advantage

• Effective communication skills with English proficiency

• Demonstrated ability to work in a high pressure environment

• Strong interpersonal and leadership skills to influence and build credibility as a ‘peer’ with Global functions and Regions

Work Timings*

10:00 AM IST to 23:00 PM IST (9 hours between this window)

Job Location*


Learn more about this role

Full time


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