Group Operations Manager - Operations Governance Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Summary

Provide Charlotte site leadership for FX Trade Control, and FX and FI OTC Derivatives Operations and global governance of SPI performance.  Partner with stakeholders to set and deliver the global strategy for FX Operations and Fixed Income Derivative Settlements covering Priority Clients; providing a value-add service to distinguish BofA from peers, achieve top broker ratings & supporting the business in expanding wallet share.

∙ Actively provides leadership, coaching and development of team members with a purpose-driven culture influenced across regions.
∙ Partner with global leads to create and deliver a global strategy for Priority Client support levels to ensure sustainability and global standardization.
∙ Coordination and delegation of workflow across large scale team including strategic change in regional client coverage to better enable business growth and client delight.
∙ Partner with OCRM team to ensure Client operational requirements and BofA’s operational capabilities are aligned; take a lead in the client discussion and attend Client meetings.
∙ Coalesce the global team around one agenda and objective.
∙ Run the BAU for FX and Derivative settlement & FX confirmations for all Priority clients – being a manager of risk within process design and delivery for FX, FX Options, and Fixed Income Derivatives. 
∙ Leader in Audit examinations and Global Resiliency Planning and Recovery simulations.
∙ Leader in AMRS resiliency planning.
∙ Partner with the FX Core Operations team in India on control and efficiency, ensuring consistency and a ‘one team’ ethic.
∙ Serve as point of contact for escalations pertaining to CCDO.
∙ When required, assist FX Core operations Team with Sales interaction and issue resolution.
∙ Partner with CCDO Change team to innovate and ensure continuous improvement of our processes and client delivery.

Job Description:
This job is responsible for managing one or more major operations segments for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems related to product lines, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include supervising day-to-day activities of employees such as executing transactions.

Responsibilities:

• Forecasts and manages staffing levels and capacities, prioritizes employee development by providing effective coaching, and shares constructive feedback to drive Operational Excellence
• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
• Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness
• Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment

Required Skills

∙ Preferred 10 years experience in Global Markets Operations, Middle Office or Finance.
∙ Presentable, confident and client focused. Client and/or Front Office facing experience with ability to conduct discussions in a confident manner
∙ Excellent communications skills and ability to present to an audience and effectively across multiple stakeholders
∙ Ability to work under pressure in a team environment
∙ Ability to liaise with all levels of the firm and people with different experiences and backgrounds
∙ Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
∙ Previous experience managing Operational Groups
∙ Knowledge of Operational Risk, Foreign Exchange and OTC Derivatives products
∙ Comprehensive understanding of front to back operational processes and controls

Skills:

• Business Operations Management
• Customer Service Management
• Performance Management
• Process Performance Measurement
• Talent Development
• Account Management
• Client Management
• Leadership Development
• Process Management
• Relationship Building
• Business Case Analysis
• Policies, Procedures, and Guidelines Management
• Process Design
• Risk Management
• Workforce Analytics

Shift:

Hours Per Week: