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Production Services Specialist II - GBS IND

Chennai, , India;

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

The TI team is responsible for all Consumer and Global Wealth & Investment Management (GWIM) business aligned infrastructure and end-to-end production services. This includes direct responsibility for production support, problem and incident management, operational change, as well as service and program delivery. Also supporting vertical functions (Release, Deployment & Environment Management, Application Integration & Engineering , Application Integration & Engineering, Performance & Capacity Management, Operational Excellence) to deepen concentration stability and innovation.

Job Description

Individual software professional will get an opportunity to work with L3 Application production support for Contact Center Desktop on various technologies like DotNet, Angular JS, Production Support, Java basics, Monitoring tools like Splunk, Remedy, AppDynamics, myCTO etc., The primary responsibility is to ensure application stability and availability, incident management, Release support and to drive continuous process improvements and innovation to bring down cost of IT operations.

The ideal candidate must be highly self-motivated, proactive, attention to detail, good mentor & leader with strong communication & management skills to interact with partners and Other Prod Support teams like L1, L2, L3, Application and Business stakeholders as required. Ability to think of process improvements to improve platform stability and resiliency.


  • Production application incident management
  • Production problem research and issue resolution
  • Sev3 problem ticket tracking and closure activities
  • Review production changes, setup/update monitoring for changes
  • Improve application stability and reduce noise/errors
  • Release & deployment support
  • Communicate with peers and supervisors routinely, document work, meetings, and decisions


Education: B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)

Certifications, If Any:

  • Good to have ITIL certified
  • Experience in Banking Domain is preferred

Experience Range:6+ years

Foundational skills:

  • ~5 yrs of experience in DotNet technology.
  • DotNet, Webservices, Web technologies (HTML, CSS, Javascript, XML)
  • Good to have: Knowledge on Java/J2EE technologies
  • Angular JS, Tools - Splunk, Dynatrace, GlassBox and ITSM tools
  • Exposure to database technologies such as SQL/ Oracle.
  • Prior experience in Development and Application Production Support is preferred.
  • Prior experience in working as a technical lead for a team of atleast 10 members

Desired skills:

  • Effective Communication
  • Risk Management
  • Business Acumen
  • Focus on Customer requirements with Passion and Productivity.
  • Effective Communication – Clear, Concise & Ability to articulate  Problem/Solution
  • Should be able to participate or conduct conference calls with tech and business users

Work Timings:

Weekdays: 8 AM to 5 PM or 11 AM to 8 PM (rotational shift based on on-call roaster)

Weekends: 8 AM to 5 PM (on rotation basis)

Job Location: Chennai, Hyderabad

Learn more about this role

Full time


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