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Technology Services Lead

Plano, Texas

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners.


  • Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities

  • Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements

  • Performs all responsibilities of team members from applicable teams

  • Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives

  • Participates and helps with resource interviews and onboarding processes

  • Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes

  • Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows


  • Collaboration

  • Influence

  • Production Support

  • Risk Management

  • Solution Design

  • Analytical Thinking

  • Architecture

  • Innovative Thinking

  • Result Orientation

  • Stakeholder Management

  • Adaptability

  • Automation

  • DevOps Practices

  • Project Management

  • Solution Delivery Process

Position Summary

This is Technical Service lead role for managing multi-tenant shared Enterprise Hadoop production platform operations which has close to 200 applications and 14 different clusters. This Role requires niche skill set of Hadoop Administration to monitor and manage the cluster. Technical Service Lead is responsible for the cluster availability to perform BAU operations by application tenants and user analytics. The resource has to coordinate effectively with all the support groups, Vendor and user base to ensure prompt evaluation of a situation, and efficient resolution in a production environment.

This role is also responsible for the resiliency and ensure to conduct the Disaster recovery exercises on timely manner facilitating the resources required by the shared tenants. Identify the areas of automation for the team and keep track of the implementation.

Required Qualifications:

  • 10+ years in technology experience.

  • Hadoop System Administration skills with at least 8+ years of experience of handling Cloudera distribution of Hadoop or Horton works.

  • Experience on evaluating the Proof of Concept on new Hadoop tools and related technologies. Formulate and design systems scope and objectives for applications and the development of information technology projects.

  • Extensive experience in big data tools: Hadoop, Hive, Impala and Spark.

  • Proficiency in Scala, Python, SQL, and PySpark. Strong experience and triaging skills on the hive, Spark data analysis & Impala.

  • Experience with stream-processing systems: Kafka, Spark-Streaming, etc.

  • Experience on configuring high availability of the Cloudera Hadoop services to achieve never down situation on Hadoop components.

  • Good understanding of Operating System (OS) concepts, process management, capacity planning and resource scheduling.

  • Basics of Infrastructure networking, Memory, Racks and storage to help building the clusters for new client onboarding.

  • Proficiency in managing and communicating data warehouse plans to internal clients.

  • Great knowledge on Resiliency management for data and metadata on the Hadoop cluster via tools like Back-up & Disaster Recovery (BDR) & any other real time replication mechanism.

  • Experience with building processes supporting data transformation, data structures, metadata, dependency, and workload management.

  • Strong analytic skills related to working with structured & unstructured dataset. A successful history of manipulating, processing, and extracting value from large, disconnected datasets.

  • Team Leadership: Lead and mentor a team of Operational engineers. Coordinate with other teams to manage and prioritize projects. Drive strategy, roadmap, and execution of key data engineering initiatives.

  • Stakeholder Management: Collaborate with stakeholders across the organization to understand their data needs and deliver solution.

Primary Skill : Cloudera Hadoop Administration

Desired Skills

  • Self-Motivated; ability to multi-task efficiently.

  • Strong communication skills, backed up with strong skills on data lake concepts.

  • Ability to handle production triages coordinating with all the required parties like support groups, users, vendor etc.

  • Must have idea on change management routines to implement solutions calculating the risks.

  • Strong SQL skills on any RDBMS like Oracle, Teradata, MySQL

  • Job Scheduling tools : Autosys.

  • Business Intelligence (BI) tools : Tableau, Statistical Analysis System (SAS)

Minimum Education Requirement: Bachelor’s degree in related field.


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: Yes, 5% of the time

Street Address

Primary Location:
7105 CORPORATE DR, TX, Plano, 75024