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Merchant Technology Engineer Manager

Charlotte, North Carolina

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

We are seeking for a IT professional who has extensive experience in leading individuals and teams. Bringing synergy between teams across various geographical regions. Aligning individual and team goals to be in line with corporate direction. As well as motivate and inspire individuals to reach their true potential. 

Persistence in delivery, decision making, thinking out of the box and having a client first view. This role requires extensive experience in leading key initiatives to either mitigate risk, enablement of new business capabilities and\or client satisfaction and a leader who believes in continuous evolution with changing environment to reach higher goals.

This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.


  • Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
  • Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
  • Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
  • Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
  • Contributes to the technology strategy for their technical domain
  • Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
  • Ensures that execution is aligned with product strategy by working with product management and other stakeholders

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

  • Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
  • Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
  • Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
  • Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
  • People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
  • Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
  • Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
  • Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

·        10 years of experience in design and engineering solutions for large business capabilities – Expertise in Payment and Merchant Services capabilities.

·        Expert experience and knowledge in design and engineering of applications hosted enterprise infrastructure

·        Effective Communication – Clear, Concise and the ability to articulate ideas

·        Should be able to lead and actively participate in conference calls with technical and business users

·        Experience in Application Lifecycle Management Automation tools and integration using one or more of the following tools: Ansible by Red Hat, Jenkins or XLR

·        Working knowledge/expertise with JIRA, NEXUS and ALM (Application Lifecycle Management) 

·        Exposure and familiarity with software development lifecycle methodologies (Agile)

·        Candidate must be self-motivated, independent, detail oriented, able to work with little supervision and a responsible team-player

·        Thorough understanding of IT infrastructure and interdependencies

·        Degree in Computer Science, Electronics, Communication, Information Technology or equivalent education

·        Understanding/experience with web application communication protocols - SOAP, HTTP, XML etc.

·        Working knowledge of application setup, support, and configuration

Desired Qualifications:

·        Experience being site reliability engineer,

·        Experience with multi-tier applications, application monitoring & security tools

·        Knowledge of web technologies like HTML, CSS and JavaScript

·        Familiarity with distributed databases such as Oracle, SQL Server

·        Exposure to event-driven architectures and messaging systems like Kafka


  • Influence
  • Risk Management
  • Solution Design
  • Stakeholder Management
  • Technical Strategy Development
  • Analytical Thinking
  • Application Development
  • Collaboration
  • Result Orientation
  • Solution Delivery Process
  • Agile Practices
  • Architecture
  • Automation
  • Data Management
  • DevOps Practices


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: Yes

Travel: Yes, 5% of the time

Street Address

Primary Location:
800 W TRADE ST, NC, Charlotte, 28255