Back to search results

Production Services Specialist - GBS IND

Gandhinagar, , India;

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

Global Banking and Markets Technology group (GBAMT)  provides end-to-end technology solutions for Global Banking and Markets businesses including Treasury, Trade Finance, Credit, Payments, Transaction Banking, Equities Trading, Prime Brokerage, Fixed Income, Currencies, Commodities, Derivatives and Structured Products. In addition, GBAMT also provides technology solutions across several horizontal functions including Sales, CRM, Electronic Trading, Trade Work Flow, Pricing, and Market Risk, Middle office, Collateral Management, Credit Risk, Post-trade confirmation, Settlement and Client services for Trading, Capital Markets, and Wealth Management businesses.

GBAMT is engaged in over 800+ applications and across the complete spectrum of Application Development and Production Support. GBAMT’s type of work and services include architecture, design, development, change management, implementation and support using a wide range of technologies. GBAMT India team is doing extensive work in several regulatory, strategic and initiatives programs. GBAMT has also established a strong partnership with the GBAM operations team in India to deliver automation and functional enhancements to the applications that they are using.

Job Description:

The individual will be part of Financial center Level 3 production support team and will be required to collaborate with both internal and external global teams across various locations for the project delivery.


  • Monitor and support applications for 100% SLA meets & On call support.
  • Production Ticket/Issue Triage.
  • Preparing RCA – Root Cause Analysis (RCA) document
  • Partner with Application team, CCO, Level 2 support teams to resolve the issue
  • Prepare and/or review Impact Analysis based on issue analysis
  • Write scripts to automate mundane daily BAU tasks
  • Provide technical direction and system architecture for individual initiatives


Education: B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)

Certifications, If Any: Not Mandatory; ITIL certified are given preference

Experience Range: 4 - 6

Foundational skills:

  • At least two years of Development experience.
  • 4 - 6 yrs. of experience in Java/J2ee application L3 production support.
  • Experience in application frameworks like Spring, Hibernate, Dockers and Containers.
  • Good Experience in tools like Splunk, Dynatrace and Glass box.
  • Good experience in writing SQL DML.
  • Basic programming knowledge using UNIX, AWK, SED.
  • Understanding in Server-side Java design and development, SOAP/Restful services, Design Patterns, J2EE, XML/XSLT, XML, JDBC, AOP and JSON.

Desired skills:

  • Experience/Knowledge in WebSphere application Server.
  • ITIL foundation certification.
  • Effective Communication – Clear, Concise & Ability to articulate Problem/Solution.
  • Should be able to participate or conduct conference calls with tech and business users.

Work Timings: Rotational Shift (7:30 to 16:30; 10:30 a.m. to 19:30; 11:30 am to 20:30).

Job Location:  GGM GIFT

Learn more about this role

Full time


Manages People: