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AML Refresh Operations - Ops Sr Analyst MKTS (LATAM) Bilingual - Portuguese

Charlotte, North Carolina

Job Description:


At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!


This job is responsible for providing moderately complex research, reporting, and analytical support for the delivery of end-to-end support for Global Markets sales, trading and underwriting business for securities, foreign exchange, fixed income, exchange traded derivatives, and over-the-counter derivatives across multiple Lines of Business. Key responsibilities include carrying out duties under general supervision and assisting teammates while following established procedures.

Line of Business Role Description:

AML KYC Operations analyst role supports Global Banking & Markets Onboarding. Processes and analyzes Know Your Customer (KYC) Information. Performs enhanced due diligence as required by AML policy. The person who assumes this role will execute on Government Regulations & Internal Enterprise Standards. Required ongoing training and full understanding of standards, controls, and metrics from compliance partners. This role provides analytical review in executing all Customer Due Diligence requirements.

The strongest candidates will have a passion for problem solving, great partnership, deep operational subject matter expertise, and the ability to communicate crisply and candidly across all levels of the Business. Responsible for providing analytical support to business partners during the client onboarding / Know Your Customer process within the GBAM Line of Business. Conduct end-to-end onboarding and due diligence review for all new clients and routine maintenance reviews for existing clients. Ensure client validation data comply with Federal law and internal Enterprise CDD standards by utilizing legal documentation and third party sources.

Must maintain subject matter expertise of the Anti-Money Laundering laws and CDD regulations to provide guidance and on-going teaching of the KYC compliance requirements to Front Office business partners. Resolve complex operations support problems/initiatives requiring coordination with multiple product / services specialists. May assist in managing projects and/or introduction of new initiatives, systems, products and services and processes coordination across multiple operations functions. Candidate will act as workflow coordinator and handle reporting initiatives within the scope of the role.

This role will require fluency in Portuguese to interact with team members in Brazil.


  • Maintains accuracy of client portfolio using internal and external comparison tools
  • Performs research and conducts moderately complex analyses using established techniques, including transactions that require special handling and exception handling
  • Explores methods to enhance processes, further reduce risks, and boost client experience
  • Partners with colleagues on the trade and sales support teams, as well as external agents
  • Creates reports and liaises with internal partners to ensure proper client reporting and assist with regulatory reporting
  • Escalates potential risks and exposures to manager in a timely manner
  • Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions
  • Reads and translates documents in Portuguese.

Required Qualifications

  • Must be fluent in Portuguese (speak, read, write)
  • Strong analytical skills with the ability to collect and verify significant amounts of information with attention to detail and accuracy
  • Background knowledge of Anti-Money Laundering, Compliance, & Risk
  • Strong verbal and written communication skills
  • Advance in Microsoft Office Suite – Excel & Power point with a focus in Microsoft excel
  • Excellent organizational and time management skills including the capability to handle multiple tasks with competing deadline
  • Ability to problem-solve and take ownership
  • Ability to work in a team environment
  • Comparable work experience or College degree (Associates or higher)
  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solution
  • Excels in working among diverse viewpoints to determine the best path forward
  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
  • Commitment to challenging the status quo and promoting positive change
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Desired Qualifications:

  • Two or more years of financial services experience
  • CAMS Certification
  • Business, Finance, Accounting, Economics, or similar major preferred
  • Basic understanding of and/or experience in financial service industry
  • Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) experience desired but not required


• Data Collection and Entry

• Recording/Organizing Information

• Attention to Detail

• Critical Thinking

• Research

• Fraud Management

• Risk Management

• Interpret Relevant Laws, Rules, and Regulations

• Quality Assurance

• Problem Solving

• Adaptability

• Customer and Client Focus

• Prioritization

• Result Orientation

• Written Communications


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No

Street Address

Primary Location:
900 W TRADE ST, NC, Charlotte, 28255