Global Markets Production Services Specialist, Application Production Services & Engineering

Job Description:

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales, and trading.

Connecting Asia Pacific to The World

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients, and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Technology Infrastructure:

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Position Description

Background: The Markets Application Production Services group is a global group responsible for the management of production systems across Equities including Cash and Futures & Options. The group works closely with the business and provides application support. The group closely interacts with the development and infrastructure teams to manage all changes to the production environment. Markets Application Production Services group has a strong focus on operational excellence and process improvement.

The successful candidate will join a regional team based in several locations whose primary focus will be on providing front line support for client connectivity and cash trading related to direct market access and algorithm and high frequency trading platforms for all of Asia.

Key Responsibilities

• Working on a shift basis, the successful candidate will be responsible for start of day checks when covering the early shift and required to cover some weekend work for releases, testing and weekend checkouts to accommodate the business needs.
• Responsible for ensuring the smooth running of production Electronic Trading platform regionally
• Providing the highest level of service managing day-to-day support of all the front-office trading systems, including, client connectivity, order management systems, algorithmic trading, Direct Market Access and High Frequency Trading for co-location flows.
• Located on the trading floor you will be required to maintain a high level of decorum to interact closely with regional and global business users, as well as other groups in Technology, to ensure issues are addressed and communicated in a timely manner to meet agreed SLA’s.
• Work closely with developers and business analysts to coordinate system rollouts and application updates and providing feedback on production system performance, and investigate production problems and identify solutions.
• Managing and resolving outages as efficiently as possible with a demonstrated ability to maintain communications with all stakeholders until resolution.
• Driving operating procedure excellence in incident management, change management and problem management
• Proactively identifying potential production issues across the Electronic Trading stack and determining areas for continuous improvement

Key Requirements

• 5+ years working experience in a similar role.
• Educated to degree level in engineering or science discipline.
• Experience working within production support within a financial services organisation
• Good system knowledge of Unix/Linux, Messaging Middleware (MQ, EMS, RV), market data, Oracle and networks.
• Strong experience with UNIX shell scripts, Perl and Python.
• Strong analytical, problem solving and troubleshooting skills. Experience with FIX Protocol, troubleshooting experience in direct market access, high frequency trading and algorithmic trading.
• Knowledge of Asia cash markets behaviour (e.g. TSE, OSE, HKEx, ASX, SGX, KRX, TFX, NSE).
• Proactive, has initiative, diligent, hardworking. Willing to learn.
• Team player as well as being able to work independently, ability and experience in leading a team would be an advantage
• Excellent communication skills, verbal and written.
• Able to work under pressure in time sensitive trading environment
• Experience with ITRS, Java VM, Windows, Ansible, AMPS,  Autosys and Tableau would be an added advantage