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Compliance and Operational Risk Manager - Technology

London, , United Kingdom

Job Description:

Job Title: Compliance and Operational Risk Manager - Technology

Corporate Title: up to Director

Location:  London

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location Overview:

Our London office is based just a stone’s throw from the magnificent St. Paul’s Cathedral on bustling King Edward Street. Here you’ll find modern workspaces and a state-of-the-art auditorium space. In addition, we’re proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus which have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop terrace and take in the spectacular views across London. Finally, your physical wellness is well-catered for with our onsite gym facilities and medical centre.

The Team:

EMEA Technology Global Compliance and Operational Risk (“GCOR”) is responsible for second line coverage of technology built, bought and used by Global Technology in EMEA to service our EMEA businesses.

The team operates in a technically complex, fast-changing and dynamic environment with an excellent culture of growth, learning and development. As part of a Team of 7 you will execute the GCOR program to provide second line coverage for all legal entities in the EMEA region spanning all Technology groups delivering a complex range of activities.

Role Description:

The Compliance and Operational Risk Manager for the EMEA Chief Technology Risk Office will provide second line risk coverage for three sizable and complex Technology functions i.e. Core Technology Infrastructure (including but not limited to: database, server and desktop platforms, cloud, and network communications), Employee Experience Technology (end user support services), and Application Production Services & Engineering,

In addition to day to day risk coverage activities, the Compliance and Operational Risk Manager will work with Chief Technology and Technology leadership on new, and additional initiatives. This includes implementation of regulatory change, and representing Compliance and Operational Risk on executive forums providing effective review and challenge of potential regulatory and/or operational risk issues, and ensuring remediation plans proposed by the line of business are effective.


  • Developing and leading control testing, targeted risk assessments, and monitoring activities;
  • Independent review & challenge of legal entity Risk Self Assessments with respect to Technology;
  • Identification of material issues arising from Monitoring, Assessment & Testing activities, and ongoing oversight;
  • Periodic review of the firm’s policies relating to Technology and applicability to EMEA entities;
  • Review & challenge of the annual Technology scenario analyses;
  • Effective review of regulatory developments and legislations impacting Technology, interpretation of changes, with communication and education provision to relevant staff on regulatory developments;
  • Reviewing impact of Global Technology developments, risks and issues with respect to local legal entities as well as the broader EMEA region;
  • Working with global GCOR peers and GCOR technology leadership to ensure consistency of GCOR approach across all regions.

What we are looking for:

  • Specialist knowledge of one or more of: database technologies, server and desktop platforms, cloud environments, and network communications (including telephony).
  • Extensive experience in first, second or third line risk
  • A flexible and solution driven perspective, and a determination and desire to find answers to complex issues
  • Willingness to learn beyond the task or job at hand
  • Excellent written and verbal communication skills
  • Ability to work both as part of a team and independently

Benefits of working at Bank of America:


•           Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

•           Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

•           20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum 

•           The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

•           Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.

•           Access to an Employee Assistance Program for confidential support and help for everyday matters

•           Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

•           Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.

•           Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

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Full time


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