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Senior Vice President - Group Operations Manager - Global Banking Operations

Jakarta, , Indonesia

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

The Group Operations Manager will oversee end to end client delivery i.e. Client Implementation , Service & Operation supporting  Corporate and Commercial Banking clients.  The leader in this role will have strong alignment to the functional process owners at the regional level, as well as strong engagement with local Global Transaction Services (GTS), Corporate Banking, Global Markets / FICC Operations, Technology and country leadership partners.  



  • Drive the Wholesale Banking Operations strategic direction at the local level, within the geography covered, with strong local and regional connectivity
  • Delivers consistently high client satisfaction, measured through formal and informal client feedback.  Continually seek to improve the client experience across all functions
  • Manage and mitigate risks across operational processes and client servicing functions. This includes review and identification of risk and the project management necessary to close any gaps in control measures
  • Drive business growth through partnership with GTS Sales to implement solutions for clients, both locally and globally
  • Enhance the workplace through leadership, employee engagement and personnel development. Build a culture of teamwork and collaboration focused on client delivery
  • Leads with a global perspective and articulates enterprise vision
  • Establishes a continuous process improvement environment within the team
  • Executes and integrates new capabilities, as driven by regional and global objectives
  • Translate data into key business metrics and decision making.  Work with business partners to accurately forecast and support business growth strategies


  • Responsible for execution of the Operations, Fulfilment & Service strategy in the jurisdiction covered, as well as execution of the agreed upon processes
  • Provides broader GWBO leadership in the country by driving integration into the regional GWBO organization
  • Build strong/influential relationships with key leaders across the country, region, enterprise and industry
  • Attract, retain, and grow key talent
  • Understand and implement changes resulting from regulatory mandates, including regulatory reporting and onshore processing requirements
  • Is thorough with the requirements and demands of regulatory reporting and dealing with frequent changes in this space
  • Provide regulatory and audit exam management in partnership with Compliance for internal and external reviews
  • Build a culture and process to identify, mitigate, and control operational risk
  • Satisfactory audits, reviews, exams (internal and Regulator driven)
  • Own and be accountable for control of expenses and budget assigned to the country team including personnel and volume forecasts, and achieving identified operational goals
  • Development and execution of effective business continuity and event management processes

Key Requirements

  • Direct leadership experience of GTS Operations, Fulfilment and Servicing, combined with strong GTS and Corporate/Commercial Banking products, and related risks
  • Strong communication and stakeholder management skills to lead in a dynamic and matrix environment
  • Proven focus on improving the external client experience
  • Ability to work with Technology locally and Globally and implement solutions
  • Strong People management experience and to drive employee engagement.
  • Understand and respect cultural differences. Working knowledge of local Indonesian language (Bahasa)
  • Proven ability to drive Operational Excellence
  • Absolute team player and evidence of character consistent with Bank of America’s core values

Learn more about this role

Full time


Manages People:

Street Address

Primary Location:
71 Jalan Jend. Sudirman, Jakarta, 12190