Lead Operations Representative- – Branch Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.

Responsibilities:

• Handling of System operations related to client Account on boarding and Account maintenance.
• Responsible for approving and reviewing day-to-day transactions for operations functions as required.
• Account on boarding/Account maintenance, SVS / IAS and CVAT Updation, Opening of an account on GBS, Day 2 checks, Issuance of check book.
• Issuance of BCC and Certificates as per client requirement,
• Ensures quality service and effective & efficient operations support for the unit.
• Provides guidance to associates within own unit regarding procedural, technical and/ or operations changes.
• Drive process improvement projects to reduce operating costs and improve service standards.
• Works closely with Group Head / Head-Operations to meet department objectives in a timely and accurate manner.
• Ensuring adequate controls are in place and laid down guidelines are adequately followed.
• Ensure compliance with reporting/ response deadlines
• Responsible for effectively handling  treasury transactions
• Responsible for maintaining efficient relationship with stakeholders
• Preparation of Internal and Customer related MIS as per the requirement

Skills:

• Very sound knowledge of GBS or an ERP system in another bank, and ability to work on ATS/SDS / SLS, other GBS applications.
• Excellent Inter-personal skills.
• Good computing and accounting skills.
• Quality conscious and having flair for constant process improvement.
• Ability to manage volumes with accuracy.
• Good knowledge of treasury products like account opening, time deposits, payments, cash management

• Graduate with 4 to 5 years experience preferably Operations in a multinational/leading Pvt Sector Bank