Lead Operations Representative, Global Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.

GT&O is an organization of more than 100,000 employees and contractors worldwide. Through operations in more than 35 countries, GT&O provides end-to-end technology and fulfillment to individual consumers, small businesses, middle-market businesses and large corporations.

Responsibilities:

• Perform regular reconciliation of bank internal / external accounts
• Monitor exceptions in Holdover account, Suspense account, OD account, Frontier report, Aged entry, etc, take timely actions and make proper escalations
• Contributes to overall success of an Operations team as an individual contributor
• Handles operational activities and queries for either single or multiple Lines of Business across the enterprise
• Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners
• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Maintains internal operational and financial controls and works within the risk appetite of the business unit
• Continues to review processes to ensure they are efficient and implements process improvement opportunities
• Be responsible for client account opening/ maintenance /closing documentation review, system input and filing
• Maintain  client information database for downstream system interfacing and regulatory reporting.  
• Support SH Credit admin team to handover and keep credit documentation
• Handle internal and external reporting as per requirement
• Handle client account related enquiry
• Coordinate related teams to complete client Audit confirmation
• Participate new project and system upgrade UAT testing for client information related categories
• Handle Court/PSB online and onsite inquiry and revert consolidated result
• Support business project and be able to contribute in various project stages including requirement, testing etc., aiming to make proper changes into production
• With sound risk sense to identify exception and with joints/independent efforts to address the risks

Skills:

• 2 years and above experiences in Banking or Finance position
• Active Listening
• Adaptability
• Attention to Detail
• Collaboration
• Data Collection and Entry
• Critical Thinking
• Customer and Client Focus
• Oral Communications
• Planning
• Reporting
• Account Management
• Conflict Management
• Decision Making
• Inclusive Leadership
• Process Management
• At least 2 years relevant experiences in commercial banking
• Meticulous, self-motivated, good interpersonal skills and teamwork spirit
• Good command of English
• Proficient in PC knowledge and familiar with MS word, Excel and PowerPoint

Minimum Education Requirement:

• Bachelor degree best with major in Finance and Accounting related