Operation Team Lead, Cash management (Payment) Service, Global Banking Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This role is expected by Shanghai FCY payment ops team which mainly focus on foreign currency Payment processing as well as associated regulatory reporting.  The team business coverage includes but not limited to compliance document check, transaction processing, relevant regulatory reporting, related procedure maintenance, project, QA etc.

Responsibilities:

• Process FCY related payment and ensure fully compliant with external regulation and internal policy.
• Monitor investigation of exceptional cases, pending payment and instruction to ensure proper and timely follow up or escalation by the team.
• Assist line manager/team lead to drive operation excellence and optimize daily operation process flow.
• Assist line manager to review/update procedure on regular/ad-hoc basis.
• Handle/coordinate ad-hoc regulator survey/inspection to ensure follow through effectively.
• Engage in projects as expertise representing FCY payment, including BRD & UAT case preparation, UAT testing etc.
• Communicate effectively with business partner and client for operation resolution, new regulation/product implementation etc.
• Other ad-hoc tasks assigned by line manager/team lead, like but not limited to QA, post monitoring, self-inspection, EE activities.

Skills:

• 5+ years’ relevant working experience in FCY Payment processing and at least 1 year in checker's role.
• Be familiar with SAFE regulation, swift rule, FCY payment related regulatory reporting etc.
• Strong teamwork spirit, ability to work under pressure and strong problem-solving skill.
• Excellent risk control mindset and client satisfactory orientation.
• Good interpersonal and communication skills.
• Fluent in oral and written English.
• Strong data analysis and presentation skill is preferred.