Back to search results

Operations Analyst

Toronto, , Canada

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This role will be responsible for monitoring the completeness, accuracy, and submission of Non-Financial Regulatory Reports. Decisions made will have significant impact to the firm’s Regulatory, Financial, Reputational and Operational risk to the Bank. The successful candidate will join a team of individuals charged with the responsibility of executing daily functions to ensure regulatory reporting activities are completed timely and accurately.


This role is responsible for providing analytical support in a Global Banking operations function for one or more operations product areas. These individuals are responsible for the analysis and resolution of operations problems and initiatives requiring exceptional handling and/or coordination of multiple operational and/or product specialists to resolve.

  • Perform timely recall, editing, approving and Quality Assurance (QA) review of transactions needing manual repair and/or reporting to the regulator.

  • Perform day to day operational functions that ensures the timely & accurate reporting of reports.

  • Ensure delivery of complete, accurate and timely regulatory reports to regulatory agencies.

  • Executes control practices, including compliance with all regulatory/policy requirements and data quality standards

  • Document key risks, performance indicators, desktop procedures including controls and metrics related to reporting. Execute QA/QC and report production tasks for regulatory reports.

  • Execute/support Editing/Approving functions daily and Quality Assurance (QA) reviews that are performed daily/weekly/annually.

  • Execute/support weekly data quality reviews.

  • Status reporting including tracking daily and weekly status, accomplishments, issues and communicating to key stakeholders, as needed.

  • Partner with Canada Anti Money Laundering (AML) Compliance, Product partners, and other stakeholders.

  • Partner with technology team and business analysts in providing requirements and user acceptance testing (UAT).

  • Other regulatory-related duties/functions as assigned to department.


  • Three to five years of experience in regulatory reporting for financial institutions.

  • Working knowledge of AS400/GBS applications, desired but not essential.

  • Understanding of payment processing, multiple payment types (SWIFT Mt103, ACH, SEPA, CHAPS, merchant based, etc.), and Canadian clearing systems/rules.

  • Excellent communication, analytical and problem-solving skills

  • Proficiency with Excel, Word, and MS Office programs

  • Ability to work under pressure in a team environment to meet established deadlines.

  • Ability to liaise with all levels of the firm and people with different experiences and backgrounds.

  • Exposure to Risk management disciplines.

  • Self-motivated and able to work unsupervised on tasks assigned. Candidate will know when to escalate.

  • Willingness to embrace new learning opportunities and take on new tasks/responsibilities.

  • Post-Secondary education/college education preferred.

What Bank of America Offers

Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.

Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.

Bank of America is an Equal Opportunity Employer.

Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

Learn more about this role

Full time


Manages People:

Street Address

Primary Location:
181 BAY ST, Toronto, M5J 2V8