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Compliance and Operational Risk Manager- Control Room

Charlotte, North Carolina;

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for the execution of the Global Compliance - Enterprise Policy, the Operational Risk Management - Enterprise Policy and the Compliance and Operational Risk Management (CORM) Program. Key responsibilities include identifying, escalating, and mitigating risks in a timely manner, engaging with Front Line Units and Control Functions (FLU/CF) leaders globally, coordinating with the FLU/CF Compliance and Operational Risk Officer teams, executing the CORM Program and the Policies, identifying themes and trends, and conducting analysis for new and emerging risks.


  • Assesses risks, associated controls and their effectiveness, driving compliance with applicable laws, rules, and regulations and adhering to policies

  • Engages in activities to provide independent compliance and operational risk oversight of Front Line Unit or Control Function (FLU/CF) performance and any related third party/vendor relationships in alignment with the Global Compliance - Enterprise Policy, the Operational Risk Management - Enterprise Policy (collectively the Policies) and the Compliance and Operational Risk Management Program and Standard Operating Procedures

  • Identifies and escalates problems or issues that arise and drives actions to address the root causes that lead to compliance risk issues and/or operational risk losses, including opening new issues based on risk severity in the centralized issues tool

  • Manages inventory of processes, risks, controls, and associated metrics for risk appetite and limits, reporting violations of compliance or regulatory activities

  • Analyzes and interprets applicable laws, rules, and regulations to provide clear and practical advice to stakeholders, and identify and manage risks including monitoring the regulatory environment to identify regulatory changes applicable to area(s) of coverage and maintaining a comprehensive regulatory inventory, while supporting communication of regulatory changes to the FLU/CF and ensuring that policies, standards, procedures and/or processes are appropriately implemented or amended to address regulatory requirements

  • Responds to regulatory inquiries, other audits, and examinations and identifies regulatory training needs supporting the development of the training curriculum

  • Reviews and challenges FLU/CF process, risk, Single Process Inventory and FLU/CF Risk and Control Self-Assessment related to themes or trends, while monitoring the regulatory environment to identify regulatory changes applicable to area(s) of coverage


  • Advisory

  • Regulatory Compliance

  • Reporting

  • Risk Management

  • Written Communications

  • Active Listening

  • Analytical Thinking

  • Interpret Relevant Laws, Rules, and Regulations

  • Negotiation

  • Policies, Procedures, and Guidelines Management

  • Adaptability

  • Business Process Analysis

  • Issue Management

  • Monitoring, Surveillance, and Testing

Job Description Summary

The Global Control Room (GCR) has a business-critical role to mitigate legal, compliance and reputational risk within the firm and is responsible for managing the flow of Material Non-Public Information between different areas within Global Banking, Global Markets & International business lines.

GCR also plays a key role in assisting lines of business in implementing, monitoring, testing and enforcing the Enterprise Information Wall Policy.

This position is part of the Americas Control Room covering US, Canada, and Latin America.
Responsibilities of the role include but are not limited to:

  • Review Investment Banking (“IB”) transactions for potential addition(s) to the Watch List and/or Restricted List. Follow up with IB to receive deal updates.

  • Review of Sustainability & Global Research reports prior to public dissemination against the Watch or Restricted List in accordance with Laws, Rules, and Regulations.

  • Provide Global Markets principal/firm trade preclearance on restricted list issuers.

  • Provide information wall subject matter expertise/consultation to support all lines of business and support partners.

  • Assist with the training of new hires and junior team members.

  • Respond to AMRS regulatory Inquiries, lead/facilitate meetings with Research Legal and Investment Banking Legal.

  • Manage day to day Control Room processes.

  • Assist AMRS manager in Quality Assurance reviews for the AMRS team.

  • Provide training and awareness to the lines of business and their support partners on information wall topics.

  • Contribute to global technology initiatives via idea generation, UAT testing or working alongside Global Tech and Operations support partners.

Required and Desired Candidate Qualifications:

- 7+ years’ experience
- Bachelor’s Degree or Equivalent experience
- In depth knowledge of or certification in law, rule, regulation or area of coverage


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No

New York pay and benefits information

New York pay range:

$93,400 - $170,600 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.


This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.