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Business Control Manager - Communication Surveillance, Global Markets

New York, New York

Job Description:


This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

The candidate will join the GM Communications Review Group, supporting varied operational aspects of the Business Controls infrastructure. Candidate must be able to thrive in a fast-paced and high-pressure environment with the following responsibilities:

  • Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
  • Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
  • Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
  • Support multiple “Risk and Control Programs” across GM in partnership with Program Manager



  • Must be detail oriented (e.g. track multiple action items in detail and work across multiple projects)
  • Expert in data analytics, manipulation, aggregation, integration, and reporting
  • Excellent critical thinking/problem solving skills. Must be able to understand a process from end-to-end, be able to identify weaknesses in the process and identify/implement solutions, be able to challenge others on the facts of the process
  • Excellent verbal and written communication skills with ability to simplify complex information into messages targeted to various levels of leadership as well accurately interpret communications from Business Controls Officers, Supervisors, GCOR, Audit, etc.
  • Ability to conceptualize, develop, and deliver quality analysis and highly actionable management information
  • Excellent time management skills and ability to manage multiple competing/concurrent activities
  • Excellent project/program management skills
  • Ability to assess and determine when to raise concerns and escalate
  • Takes initiative and demonstrates focused desire to drive improvements versus relying on “status quo”
  • Must be able to deliver accurate results with limited direction and supervision
  • Must be self-motivated and results oriented with strong desire to succeed
  • Must be able to work with technical teams and translate technical concepts to business audiences
  • Must be able to work well in collaborative team environment, but also independently
  • Must have excellent Excel proficiency

Desired Skills:

  • Hands-on experience with Alteryx, including ability to independently build new data workflows and reporting suites
  • Ability to build models
  • Knowledge of Global Markets risk and controls
  • Technical background, or experience interfacing with technical teams
  • Fluency in (a) foreign language, in particular Arabic, Hindi and other Indian languages
  • Controls Management
  • Oral Communications
  • Strategy Planning and Development
  • Continuous Improvement
  • Drives Engagement
  • Strategic Thinking and Problem Solving
  • Data and Trend Analysis
  • Quality Assurance


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No

New York pay and benefits information

New York pay range:

$110,000 - $250,000 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.


This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Street Address

Primary Location:
ONE BRYANT PARK, NY, New York, 10036