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Lead Analyst

Hyderabad, , India

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview* - Bank is governed by complex policy frameworks. The process revolves around building a robust governance structure to ensure policy adherence across enterprise. Overall QA process shall ensure quality and standard conformance based on set policy guidelines.

Job Description* - Data Governance Analyst - Quality Assurance, shall be an integral role on the newly formed Centralized QA Team within the Enterprise Data Strategy, Governance and Operations organization. The job is responsible for assessing the quality of adherence to the Data, Records, Regulatory and Risk Reporting Policies across the Enterprise

The job will cover one of the following:

  • Data Policy, Capture Standard, Transport Standard, Use Standard, External Data Transmission Standard
  • Global Records Management Policy, Global Records Management Standard, Contracts Inventory Standard, Rights of Individuals Standard
  • Regulatory Reporting Policy
  • Risk Reporting Policy

Responsibilities* - Key responsibilities include:

  • Collaborate with contractors, Global Business Services (GBS) teams, and resources to ensure test cases are completed, issues are escalated as needed, and overall successful execution of QA, monitoring and managing workload to complete volume of assigned tasks in line with prescribed deliverable dates and timelines for team.
  • Ensuring quality assurance reviews are well designed, adequately prepared for, and executed flawlessly.
  • Ensuring scripts are well constructed to focus on quality, sampling methodologies are sound and well documented, communication with stakeholders is clear and effective, and reporting is complete and accurate.
  • Assess QA Execution Results for lessons learned and thematic analysis and present findings in a consumable way.
  • Collaborating effectively with other QA Oversight teams to drive best practices and optimal QA Processes across the multiple Policies and Standards in scope for the Centralized QA Team.
  • Leading status updates and tracking tasks in enabling QA tools/technology.
  • Reviewing technical documentation, identifying control gaps, and escalating findings to stakeholders.
  • Developing high quality deliverables with clearly articulated executive summaries and key messages.
  • Other responsibilities include observation management, defining business requirements for enabling QA tools, and process optimization.


“Must” have these skills to be minimally qualified.

  • Quality assurance, risk, or audit experience either for a policy or a data management function or equivalent.
  • Ability to perform scope assessment and reporting for quality assurance – from scoping, identification, creating QA plans, leading kick-off meetings with stakeholders, performing inquiries and follow-ups, all the way to reporting and presenting results.
  • Strong attention to detail and ability to work with minimal instruction.
  • Strong collaboration skills with partners and team.
  • Strong project management skills – experience tracking tasks in enabling QA tools/technology.
  • Strong relationship management skills and executive presence to engage with FLU/CFs and senior data executives (i.e., lead testing kick-off meetings and reporting to stakeholders)
  • Ability to think analytically.
  • Proactive, strong work ethic, driven team player, intellectual curiosity and willingness to support/help to the team when capacity allows.
  • Advanced skills in excel for QA scripts that requires deep analysis, reporting of results, and PowerPoint for curation and presentation of results, approach, and plans to senior leaders.


  • Graduation / Post Graduation
  • Certifications If Any:

Experience Range*

  • 10 - 12 Years

Foundational Skills*

  • MS Word/Excel/Powerpoint skills
  • Strong written and verbal communication
  • Strong Project Management skills

Desired Skills*

  • Experience in authoring and writing quality assurance scripts.
  • Experience with testing documentation and/or issue resolution management.
  • Experience in analyzing POP for data-related processes and controls, familiarity with data management.
  • Familiarity with Bank of America enterprise data management tools.
  • Understanding of Data, Records, Risk and Regulatory Reporting Policy and Standards & BCBS 239
  • Experience supporting audit and compliance requests.
  • Experience with applying techniques for monitoring and improving the quality of any aspect of a function, processes, products, services or data.
  • Experience with providing advice on the application of appropriate quality management techniques.
  • Application QA requires basic skills of SQL and database understanding, reading SQL query and be able to connect the dots of query outcome.

Work Timings*

11.00 am – 8.00 pm IST (The team currently does not work on weekends. The prospective candidates should however be flexible to work on the weekends to meet the pressing requirements from the Business.)

Job Location*


Learn more about this role

Full time


Manages People:

Street Address

Primary Location:
Mindspace Bldg 5b, Gf, Hyderabad, 500081