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Ops Professional MKTS

New York, New York;

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This role is responsible for providing analytical support in a Global Banking operations function for one or more operations product areas. These individuals are responsible for the analysis and resolution of highly complex operations problems and initiatives requiring exceptional handling and/or coordination of multiple operational and/or product specialists to resolve. They may manage projects and/or the introduction of new initiatives, systems, products/services and processes and coordinate necessary expertise across multiple operations functions and/or products.
• Ensure delivery of complete, accurate and timely regulatory reports to regulatory agencies.
• Executes control practices, including compliance with all regulatory/policy requirements and data quality standards
• Document key risks, performance indicators, desktop procedures including controls and metrics related to reporting. Execute QA/QC and report production tasks for regulatory reports.
• Respond to regulatory agencies and internal control partners on inquiries and reporting breaches
• Participate and represent the reporting function to control partners (e.g., Audit and Compliance)
• Identify, track, and remediate errors/breaches, data issues and control enhancements that impact the respective reports
• Partner with upstream process owners and data providers to improve data quality of regulatory reports
• Partner with Compliance and Technology teams to review and maintain data dictionaries for completeness of business requirements and ensure completeness of all operational and reporting requirements.
• Assist with NFRR report centralization which includes performing current state assessments, understanding the effectiveness of controls, determining process risks, and executing plans to incorporate the reporting process into the NTCO organization; Ensure smooth transition and cut over of NFRR reports in target state including appropriate hand over and staff transfer.
• Partner with technology team and business analysts in providing requirements and user acceptance testing (UAT).
• Other regulatory-related duties/functions as assigned to department.

Required Skills:

• Experience working with multiple payment types (ACH, SEPA, BACS, GIRO, SWIFT, EURO1, CHAPS, merchant based, etc.)
• Experience in any of the following areas: Operations/Finance/Risk/Compliance
• Strong technical and data analytical skills (i.e., SQL, Python, Excel, and other similar applications) with experience in analyzing, managing, and reporting from large sets of structured data across multiple data sources (e.g., payments, transaction information, client reference data).
• Working knowledge of JIRA system
• Ability to follow data mapping to regulatory requirements across different source systems
• Communicates effectively in both oral and written formats and tailors message appropriately to audience
• Demonstrated intellectual curiosity and operational excellence experience
• Able to think critically to quickly analyze and resolve issues
• Understanding of payment processing, SWIFT messages, and banking clearing systems/rules.
• Works independently to prioritize work and deliver against regulatory deadlines and a dynamic environment

Desired Skills:

• Audit experience
• Experience interacting with regulatory agencies and /or reg exams
• Regulatory reporting experience and/or experience in a global banking regulatory reporting environment or exposure to cross border transaction processes
• Regulatory reporting experience and/or experience in Global Banking regulatory reporting environment or payment transactions and anti-money laundering
• Experience in technology implementation projects including involvement in building new systems to meet complex reporting requirements


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: Yes, 5% of the time

New York pay and benefits information

New York pay range:

$65,000 - $120,000 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.


This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.