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Lead Operations Representative

Toronto, , Canada

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description

The Payments team processes incoming and outgoing electronic/manual payments for the Bank's clients/branches/departments. The types of payments processed are Customer Transfers/ Bank to Bank transfers/ Payroll/ Pension payments in various currencies.  

The Lead Operation Representative is responsible for day-to-day processing of electronic and manual payments and adheres to, and ensures, established deadlines are met.

The Lead Operations Representative will be required to work shift and support as required weekends or statutory holidays as required for business


  • Repair Electronic payments on GBS (Global Banking System) and AS400 systems

  • Email notifications to serving teams and complete investigations on same day wires and other queries as received

  • Route incoming messages to various departments within Operations

  • Process bulk files/pension payments

  • Process Exotic Currency payments

  • File, and send files to offsite storage and maintain storage records

  • Process manual payments/ accounting entries

  • Process Electronic Funds Transfer (EFT) files

  • Handle other payment process-related duties/functions as assigned in team or within other departments

  • Perform User and Performance Acceptance testing

  • Perform task within payment operations as assigned


  • One to three years of experience in payments processing with financial institutions

  • Working knowledge of Global Bulk/GBS or payments systems

  • Knowledge of payment process and Canadian clearing systems and rules

  • Familiarity with SWIFT messages and proper formatting

  • Working knowledge of accounting concepts

  • Proficiency with Excel, Word , SWIFT Alliance systems with keyboarding skills

  • Excellent communication and problem solving skills

  • Demonstrated initiative and the ability to work with minimal supervision

  • Ability to meet established deadlines in a fast paced environment with changing priorities

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.

  • Excels in working among diverse viewpoints to determine the best path forward.

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change.

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

  • Willingness to learn and take on new tasks

  • Availability to work various shifts and Statutory Holidays or weekend

What Bank of America Offers

Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.

Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.

Bank of America is an Equal Opportunity Employer.

Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

Learn more about this role

Full time


Manages People:

Street Address

Primary Location:
181 BAY ST, Toronto, M5J 2V8