Senior Delivery Lead - Merchant Technology

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

The Enterprise Payment Technology (EPT) is looking for a Solution Delivery individual to help support the growth of the Merchant product line. This role will work closely with technology and business executives. The Solution Delivery Role is an individual contributor who provides project and program delivery services to support large, complex banking and non-banking technology. They work closely with stakeholders to ensure requirements are thoroughly defined for hand off to technology. Below are examples for expectations for this role:

This job is responsible for planning and coordinating the execution of large program deliverables which requires engagement across multiple organizations. Key responsibilities include communicating target outcomes, coordinating delivery, resource planning, providing visibility of program health, and managing program risks, compliance and financials. Job expectations include ensuring delivery meets the client’s expectations in terms of the target outcomes, timeline, and cost and facilitating sync points between business and technology leaders and Risk and Compliance partners.

Required Qualifications:

·        8+ years of Project Management experience

·        Knowledge of enterprise project governance processes

·        Familiarity with delivery lifecycle both “waterfall” and “agile” approaches.

·        Experience working with technology and business partners.

·        Experience working with external vendors to identify technology challenges and opportunities.

·        Knowledge of software development, architecture, and other engineering practices

·        Familiarity with various project management tools

·        Experience delivering large projects with significant impact to multiple lines of business, that may have cross-functional or inter-departmental implications.

·        Experience driving multiple projects simultaneously.

Desired Qualifications:

• Previous experience in application or infrastructure architecture/engineering
• Strong use of JIRA and ability to create reporting
• Executive communication

Responsibilities:

• The individual for this role must be comfortable working on multiple projects at once at various development stages. The person in this role will also focus on continuous improvement of processes, templates, and practices to ensure delivery is as streamlined as possible
• Develops detailed project plans and incorporate bank standards/ routines into the plans to meet the required timelines on time and within budget. The project is expected to meet the needs and expectations of the business sponsor.
• Creates and prioritizes stories in the product backlog. Refines stories with the team to set capacity across sprints. 
• Support governance routines across technology (e.g., architecture reviews, security assessments, testing) by coordinating schedules, creating technology artifacts, and defining remediation timelines – as examples.
• Gathers/facilitates status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks/issues, and schedule.
• Ensures deliverables comply with Enterprise Change Management standards.
• Broadens relationships with business and technology leaders across multiple organizations, as well as Compliance and Risk
• Establishes target outcomes in partnership with stakeholders and leaders
• Tracks success metrics and provides status updates to stakeholders and leadership pertaining to the target outcomes, delivery, performance, risks, issues, and schedule
• Collaborates with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
• Manages program financials and supports resource planning

Skills:

• Collaboration
• Project Management
• Result Orientation
• Solution Delivery Process
• Stakeholder Management
• Analytical Thinking
• Business Acumen
• Financial Management
• Influence
• Risk Management
• Agile Practices
• Architecture
• Data Management
• Solution Design
• Technical Strategy Development

Minimum Education Requirement: Four Year Degree or Equivalent Experience

Shift:

Hours Per Week: