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RDM Release Manager

Plano, Texas;

Job Description:

About us:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.

Overview:

The RDM Release Manager works closely with assigned Engineers, Program and Project Managers and other support and service providers. The RDM Release Manager focuses and forecasts the delivery track of multi-phase work against change and release calendar(s). The RDM Release Manager needs to fully understand the bank change processes.

The technology areas of concentration include Enterprise/ Corporate, Wealth Management End User networks and Building Networking solutions including Wireless LAN, Structured Cabling and Cable Systems and Pathways. Public and private transport systems, WAN, Optical systems and emerging technologies such as Switched-Ethernet, LTE, (etc.), SDWAN, Cloud and Virtualized services. Knowledge in related technology areas such as Network Appliance, Video, Voice and Voice over IP (VoIP) solutions, UC and Collaboration services is important.

Key to this role is having a “better than general" understanding of networking technologies and functions including Operations, Architecture and Engineering, Product and Service Management, Business Services and Finance. The RDM Release Manager must be mindful of how their role impacts the firm's business and reputation. Concepts such as driving value, always delivering quality, keeping commitments, being on-time and under-budget, effective and detailed communications. Managing time is critical, developing and managing tasks efficiently is the key to success.

This role is part of a global solutions and service delivery organization. This position will interface directly with internal and external customers/suppliers/providers, Architecture, Product Engineering, Design/Implementation engineering, Change, Service and Product Management, finance and business management and Operations teams. Interface with various levels of senior management. Strong written, verbal and presentation skills are a must. The candidate must be able to work on their own and successfully in team settings in various sizes and locations. Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the engineer, the department and the firm at large. 

Responsibilities:

  • Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
  • Manages coordination of delivery and dependencies across multiple teams
  • Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
  • Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
  • Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
  • Supports resource planning for delivery and execution
  • Ensures adherence with Enterprise Change Management standards

Required Qualifications:

  • 5+ years' of experience with Network technologies
  • Understand and translate business requirements into engineering and or implementation details
  • Manage Network technical/engineering/implementation resource tasks and service delivery. This includes FTE/FTC/vendors and partners
  • The candidate must have excellent client interfacing skills, vendor/third-party resources, strong verbal and written communication skills and ability to work with all levels of management. Candidate should have experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours and weekends a must) to successfully interact and communicate on a global level) if needed
  • Accountable to manage the “end or end" successful technical or solution delivery of assigned tasks partnering with Network engineering/implementation teams, program/project manager or directly with the requestor
  • Takes direct accountability for the engineering resources and all assigned work tasks. Is accountable for the RQM/Release and Deployment tasks (prior to; up to, during and post the change window through Production Day-One)
  • Develops, tracks, reports, and manages engineering delivery tasks
  • Anticipates and proactively resolves issues and conflicts within and between engineering delivery workflows and all other stakeholders
  • Provides regular and pro-active status to RQM/Release and Deployment management. Anticipates issues and reports them to RQM/Release and Deployment management. Escalates as needed or as appropriate
  • Advocate on behalf of CTO Operations/RQM; ensures we communicate/report statuses, issues, positions effectively and in a clear way
  • Works with the various program/project managers to establish release/impact/risk trackers and calendars for the work they are accountable for. Work with other program/project managers and the engineering and delivery teams (i.e., field services) to understand internal/external and associated dependencies.  Reacts to them proactively and effectively
  • Responsible report and monitor progress against the release calendar; communicate release details and schedules to the stakeholders as required. Proactively manage conflict
  • Responsible for reporting and monitoring financial status against the initial project budget and communicating details and issues to the stakeholders as required
  • Identifies and/or challenges schedules that could create conflicts; evaluates all recommended changes and ensures implementation schedules do not interfere with business operations/other changes
  • Works with engineering/implementation to ensure that all the necessary documentation has been successfully completed for each release and task

Desired Qualifications:

  • Leadership: be a self-starter, self-directed and shows initiative
  • Focused on execution, delivery, and commitment to dates.  Ability to work in a high paced environment
  • Can manage risk; is a good decision maker
  • Understands the big picture; can relate to the firm's strategy and actions and how they support our business results
  • Demonstrates ownership: Is accountable and influence/can hold others accountable (professionally)
  • Strong written and verbal communications skills. Ability to communicate and influence upward as well as laterally
  • Organized and detail oriented
  • Have a strong technical acumen
  • Ability to partner with others for the good of the initiative

Skills:

  • Collaboration
  • Project Management
  • Result Orientation
  • Solution Delivery Process
  • Stakeholder Management
  • Analytical Thinking
  • Business Acumen
  • Financial Management
  • Influence
  • Risk Management
  • Agile Practices
  • Architecture
  • Data Management
  • Solution Design
  • Technical Strategy Development

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-24009668

Manages People: No

Travel: Yes, 5% of the time