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IAM Solution Delivery Manager

Denver, Colorado;

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

LOB Overview:

Global Information Security (GIS) is responsible for protecting bank information systems, confidential and proprietary data, and customer information. GIS develops the bank’s Information Security strategy and policy, manages the Information Security program, identifies and addresses vulnerabilities and operates a global security operations center that monitors, detects and responds to cybersecurity incidents. Within GIS, Identity and Access Management (IAM) is a security discipline that enables the right individuals to access the right resources at the right times and in the right context. IAM addresses the mission-critical need to ensure appropriate access to the resources across increasingly heterogeneous technology environments, and to meet increasingly rigorous compliance requirements

Role Description:

The IAM Solution Delivery Manager is a senior leader of the Identity and Access Management team. This candidate will drive the strategy, planning, design, communication, and execution of portfolio projects. The initiatives are large projects focused on the transformation of IAM as a business, and the reduction of identity and access risk for the Bank. The person in this role will provide leadership for the initiative(s) by working closely with the product, architecture, and engineering teams, project managers, analysts, and operations teams and partnering with stakeholders across the LOBs, and GIS leadership. The Solution Delivery Manager has overall responsibility for managing the delivery of the initiative benefits and addressing issues and risks as they are identified across the IAM capabilities.

The individual in this role drives technology teams that research, engineer, develop, implement, communicate, monitor, and maintain the information security (authentication, perimeter security, security & compliance tools, etc), & directory technology systems (software & hardware) and security policies / procedures. You will utilize your in-depth technical and project knowledge as well as new business requirements to design and direct secure solutions that meet the organization’s needs. You serve as organization spokesperson with other technology or business groups. Exercises independent judgment in directing staff to achieve results. Works independently with directions / goals from the Information Security Technology Executive.


•Serve as Subject Matter Expert for the products, solutions and capabilities that comprise our capability model

•Support the team members by providing technical guidance on solution delivery as well as assist other on-going engagements for resolving critical issues

Lead design and implementation of complex enhancements or On-board / integrate new applications effort

Investigate and troubleshoot complex technical issues, perform root-cause analysis for high severity issues, and provide permanent resolution

Work with technology vendors as appropriate to resolve product issues, technology evaluations, and design reviews

Capture and translate new requirements into operational and engineering goals

Lead and participate in continuous improvement initiatives, identify ways to improve delivery by introducing technology innovations or processes or re-engineering to increase efficiencies of the team

•Meet demands of managing multiple work streams, communicating effectively with senior technology and business leadership, and demonstrate experience leading large and complex projects and global programs.

•Assess and advise on modernizing IAM capabilities and methodologies and project management implications throughout projects' timelines, including development of strategies, readiness assessment, development of training and communications.

Operate as an advisor for our distributed IAM teams to help them to elect the best solution for resolving the identified / possible technical issues or security threats in the system / infrastructure

•Harness familiarity with IT security and risk management practices to solve IAM problems

Articulate technical and business issues and solutions effectively to business or technical staff across organizational layers

Role Qualifications

•10+ years experience driving complex projects and programs.

•Strong interpersonal and influencing skills

Excellent organizational skills, able to manage multiple work streams simultaneously and respond to rapidly changing demands

Experience working with frequently-utilized IAM vendor solutions such as SailPoint, ForgeRock, Ping, Okta, Varonis, and CyberArk in large enterprises

Knowledge of cloud platforms (AWS, Azure, GCP etc.) experience in deploying and managing AM solutions on cloud platforms. AWS is preferred

Knowledge and / or experience with Active Directory Domain Admin (Active Directory design & architecture, Group Policy, Windows Server, Security, Active Directory troubleshooting) in production environment

Desired Skills

Experience in configuring and deployment of Single Sign-on, attribute-based access control, Proxy based application, strong authentication using access management products

Hands-on on WAM products and particularly on Ping suite of products (Ping Access, Ping Federate and PingID) and federation concepts

Good knowledge of Web / Application servers (e.g. IIS, WebSphere, WebLogic, JBoss, and Apache etc.)

Strong technical knowledge of authentication and authorization protocols: OIDC, SAML, XACML, LDAP, OAuth, OpenID

Experience working on various operating systems such as Windows, Linux, Solaris etc.

Working knowledge on Databases such as MS SQL, Oracle, mySQL

Good understanding or hands-on experience on JSON, REST and SOAP

This job will be open and accepting applications for a minimum of seven days from the date it was posted.

Enterprise Job Description: This job is responsible for leading a key function driving enterprise-wide information security policies, procedures, and standards in support the policy governance lifecycle. Key responsibilities include applying knowledge of laws, rules, regulations, and information security concepts (e.g., NIST, COBIT, ISO) to establish and maintain policies. Job expectations include providing oversight and alignment of processes, and, controls to requirements, identifying gaps in coverage, and, reporting on adherence to the Information Security Policy.


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: Yes

Travel: Yes, 5% of the time

Colorado pay and benefits information

Colorado pay range:

$139,000 - $180,300 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.


This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.