Treasury Operations Officer

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description
Experience in banking preferable managing GTS Backoffice clients and implementing new products.
Client Services Skills.

Mexico Cash Management knowledge

Responsibilities

• Independently provides account management, client servicing and implementation coordination for highly complex accounts, which include highest revenue clients with specialized product, servicing needs.

• Researches, analyzes, and resolves a wide range of treasury, cash management and or depository products and services of varying complexity, some of which have global requirements.

• Identifies product and sales specialists and effectively integrates servicing with implementation and operational requirements across departments, other bank divisions, and countries.

• Provides relationship management, servicing and technical assistance to unit associates to resolve complex, unique client requests.

• Exercises judgment and discretion with respect to client relations and problem resolutions.

• Understands the end-to-end process and identifies opportunities to initiate client collaboration in the development of product services including recommending new products to the client.

• Provides statistical analysis and initiates projects and processes to improve efficiency.

• In depth knowledge of treasury, cash management products, wholesale operations, and governing regulations is required.

• Must be a team player, take ownership, and drive for results to grow the business, sustain intensity and optimism while focusing on the client.

Requirements

• Presentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident manner

• Excellent communications skills and ability to present to an audience

• Ability to work under pressure in a team environment

• Ability to liaise with all levels of the firm and people with different experiences and backgrounds

• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate

• Speak and write fluently in Spanish and English

• Ability to engage with customers, begin a conversation, build rapport, and handle objections.

• Comfortable receiving ongoing performance feedback and coaching.

• Comfortable with ongoing change and learning new technology/processes.

• Ability to analyze and resolve customer inquiries.

• Ability to provide a positive customer experience through creative solutions.

• At least an intermediate ability in computer skills.

• Ability to navigate multiple computer systems while interacting with the customer.

• Comfortable receiving ongoing performance feedback and coaching.

Other Qualifications

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

• Excels in working among diverse viewpoints to determine the best path forward

• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

• Commitment to challenging the status quo and promoting positive change

• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

What Bank of America Offers

Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.

Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.

Bank of America is an Equal Opportunity Employer

Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.