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Business Controls Manager

Charlotte, North Carolina;

Job Description:

The Global Credit, AML, Onboarding Organization is a central control function which governs, facilitates, and oversees the end-to-end AML program across all GB & GM businesses and jurisdictions globally and manage AML risks by implementing and executing processes and controls.

The High-Risk Detection Group is part of AML Operations supporting Global Banking (GB), Global Markets (GM), Consumer & Small Businesses LOBs with responsibility to detect high risk within the business scope through ongoing monitoring and due diligence. This is managed through 4 Functional teams: AML Screening, Periodic Transaction Monitoring, Enhanced Client Diligence and Sanctions Monitoring. This role is to lead the high number of concurrent Corporate Audits, Regulatory Exams, and Internal Audit issues.  With the high number of Compliance related exams, the High-Risk Detection Team have this role is a senior director role to manage the portfolio.

Key Responsibilities

  • You will be responsible for interaction with regulators globally (local and FRB/OCC).
  • You will be responsible for planning and managing all exams and corporate audits across HRD both direct and indirect but impacting HRD.
  • You will be partnering with the AML Audit and Exam team to ensure we have the right oversight for all programs underway including ensuring all comms are managed centrally.
  • You will work alongside functional leads to both answer and manage the communication with Global Regulators and internal Audit Partners.
  • You will provide regular reporting to senior leadership on status and ongoing planning for up-and-coming Exams.
  • You will be responsible for internally testing the team’s processes to identify opportunities for improvement and working with the leaders on planning and implementation for suggested changes including; Designing, measuring, Monitoring, and reporting controls.
  • You will be responsible for operationalizing policies and standards.

Required Skills (must have these skills to be minimally qualified):

  • Experienced Business Controls lead with minimum of 5 years specific Audit and Exam Management capacity covering at the Director level.
  • Will have worked in the Regulatory space across multiple lines of business understanding the requirements of both regulatory framework and the business.
  • Global Regulatory experience with advantage of having worked in AML space.
  • Ability to interpret and build practical method for delivery on new Laws Rules and Regs.
  • Strong executive presence and excellent communication skills
  • Advanced/Expert PowerPoint Skills to build and present data in an informative, structured, and smart format.
  • Able to multitask at speed while delivering quality output.
  • Covered functions like Transactional monitoring, Enhanced Due Diligence, Screening (Sanctions, PEP and Adverse media)
  • Experience in remediating audit and regulatory issues
  • Working experience in global locations and with global teams
  • Experience dealing with global banking, global markets, consumer and small business processes and products.
  • Organizationally savvy and strong influence skills; can work across organizational lines and regions to gain consensus and buy-in from senior stakeholders; leverages relationships to influence outcomes and drive decisions.

Desired Skills:

  • Working knowledge of GB, GM, Consumer and Small Business products and/or Regulation based Ops processes.
  • Process improvement and six-sigma and/or data analysis experience with knowledge of using associated tooling.
  • Existing working relationships with key regulators (EMEA, US, APAC based)

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No