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Loan Servicing Operations Analyst

Mexico City, , Mexico

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

Under general supervision, performs a variety of typically non-routine support functions related to Credit Operations servicing. Typical job activities include serve as point of contact for assigned client (internal / external) for all credit servicing related matters on low to moderately complex deals, reviewing and tracing outstanding payments, amount discrepancies, returned/unpaid items and renewal/maturity files, also investigating and resolving customer inquiries.


  • Ensures accurate and timely processing of Credit & Loans activities 

  • Interacts with relationship Administrators to ensure efficient, high quality processing

  • Assist the client service specialists to provide them with information needed to research issues and perform specialized

  • Coach less experienced representatives

  • Duties include disbursements, payment administration, loan system reconciliation, and quality review

  • Must be detail oriented and be able to read and understand loan documents

  • Interaction with internal Teams

  • Focused on team successes 


  • Contribute to risk culture by holding self-accountable to managing risk

  • Excellent oral and written communication (English-Spanish)

  • Demonstrated compliance culture 

  • Drive adoption of operational processes

  • Ability to work in group

  • Remains positive and focused during times of pressure or adversity 

  • Knowledge of MS Office and Excel Macros

Other Qualifications:

We are looking for an energetic, highly motivated, self-directed individual which will oversee barriers to get success. The ideal individual for this role is proactive, confident, collaborative partner to deliver on key business objectives.

What Bank of America Offers

Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.

Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.

Bank of America is an Equal Opportunity Employer

Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

Learn more about this role

Full time


Manages People: