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AML Platform Management - Process Design Consultant I

Charlotte, North Carolina;

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include supporting the execution of change initiatives which may result in cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.


  • Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
  • Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
  • Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
  • Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
  • Supports the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts


  • Active Listening
  • Data Collection and Entry
  • Process Mapping
  • Project Management
  • Reporting
  • Continuous Improvement
  • Critical Thinking
  • Data Visualization
  • Process Design
  • Strategic Thinking
  • Administrative Services
  • Business Process Analysis
  • Process Effectiveness
  • Process Performance Measurement
  • Process Simplification

Line of Business Job Description:

The AML Platform Management team is seeking a seasoned testing individual to performs Testing function to support the ongoing management and technical enhancements made to the AWARE workflow tool in support of the E2E Know Your Customer (KYC) and Client Due Diligence (CDD) requirements for the entire GBAM business for all sub lines and jurisdictions. Daily responsibilities of the role include managing end to end UAT process, execution of test scripts, identifying and documenting defects and providing daily updates to test leads and managers as needed. This role works closely with Risk, Compliance, and SMEs to manage and execute test functions.

PVT team tests the functionality and usability of new or existing software before it goes live to ensure it is bug-free. They work closely with developers, providing them feedback on what needs improvement to produce top-quality programs that meet stakeholder's expectations. Team also performs validation testing occurs at the end of a specific change delivery with the primary intent is to ensure the final product matches the stakeholder requirements.

Required Skills:

  • 5 or more years of Proven experience as a Quality Assurance Tester or similar role.
  • 5 or more years of Experience in project management and QA methodology.
  • Experience in Agile/SDLC methodology and Waterfall Methodology.
  • Ability to support tight timelines around release and end of iteration requirements.
  • A passion for the delivery of high-quality solutions which address real business needs. 
  • Experience in understanding Horizon Jira testing modules and standards.
  • Strong written and verbal communication skill.
  • Detail oriented with strong organizational skills.
  • Ability to work independently and in a team environment, escalate issues as needed.
  • Ability to work cooperatively with various levels of associates (i.e.: operations, technology, peers, management, etc.) and embrace change with a positive approach.
  • Ability to prioritize and handle multiple job-related duties efficiently while exercising sound judgment to ensure SLA, and strict deadlines are met.
  • Ability to support teammates as needed when workloads must be balanced.

Desired Skills:

  • Prior experience with Pega Client Lifecycle Management and/or other AML KYC systems involving client onboarding/ KYC refresh processes.
  • GB & GM Line of Business knowledge a plus.
  • Proficient in handling end-to-end planning and coordination.
  • Knowledge of Operational Risk and Client Money Protection.

Other Qualifications:

  • Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions.
  • Excels in working among diverse viewpoints to determine the best path forward.
  • Commitment to challenging the status quo and promoting positive change.
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
  • Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world.


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: Yes, 10% of the time