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Consumer Product Strategy Manager II - Client Protection

Phoenix, Arizona;

Job Description:

LOB Job Description & Responsibilities:

This job is responsible for managing a group of team leaders and employees who develop strategies and drive analytics to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include setting strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching and developing employees, and partnering across technology, product, and risk leadership to drive performance.

Our mission is to help our product teams develop amazing products that make our clients’ financial lives better AND protect our customers from fraud and scams.  If you share that passion and are looking for a high profile, strategic role then we have a great opportunity for you.  We are investing in world-class solutions to protect our clients from fraud and we are searching for the right leader to help drive that transformation!  We are seeking an experienced fraud leader who can champion the design and development of fraud controls for new products and initiatives.  Successful candidates will have deep fraud expertise, creative problem solving, and a digital-first focus.  They will also need strong collaboration and influencing skills and leverage those to ensure there is ongoing strategic engagement between the Product organizations and the Client Protection (Fraud) organization. 

As a Fraud Strategic Enablement leader, you will:

- Partner with Product leaders and experts to understand the strategic goals of the product teams

- Drive partnership and collaboration between the fraud organization and product leaders

- Develop routines to stay informed of ongoing and emerging fraud trends within Bank of America and the industry

- Lead the fraud risk and impact assessment of new products, initiatives, and functionality

- Design end to end fraud defense/controls for new consume and small business banking products

- Act as the Fraud Risk Champion and approve the fraud controls for major new initiatives and processes

- Ensure the business is protected, customer experience is optimized and Client Protection’s (Fraud) readiness

Required Skills:

  • Analytical Thinking

  • Business Analytics

  • Data Mining

  • Fraud Management

  • Business Process Analysis

  • Critical Thinking

  • Influence

  • Relationship Building

  • Strategy Planning and Development

  • Business Case Analysis

  • Proven track record of being able to drive projects from idea to execution

  • Strong strategic thinking and problem solving skills (ability to frame a complex problem, evaluate options, and develop a plan to address

  • Ability to work across organizational lines to drive results

  • Ability to influence effectively at executive levels

  • Prior experience in developing policy and/or technology requirements for initiatives

  • Bachelor's Degree


Desired Skills:

- Prior experience in Fraud Strategies, Digital Risk, Authentication, New Acct Openings, or other related risk fields

- Experience in Six Sigma, Lean, Agile, JIRA

- Prior experience leading strategy or initiative development in a digital context (product development, etc.)

- Prior consulting experience          


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: Yes, 5% of the time

New York pay and benefits information

New York pay range:

$123,500 - $218,000 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.


This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.