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GCAOO Business Control Manager

Phoenix, Arizona;

Job Description:

About this Team
Consumer AML Operations (CAML Ops) provides anti-money laundering (AML) and Bank Secrecy Act (BSA) operational support for Consumer and Small Business (C&SB) with some services extending across multiple lines of business.  Functions are supported to ensure the appropriate completion of critical customer due diligence for AML processes including customer data repair, centralized Refresh of customer due diligence data elements, exiting of customer relationships due to AML reasons, regulatory reporting of cash received in the U.S. including cash aggregation and currency transaction reporting exemption records as required by the BSA. 

Position Summary
The Consumer AML Operations Business Control Manager will be focused on applying risk management and governance subject matter expertise across the portfolio to support a culture of risk identification, escalation and timely mitigation of compliance and operational risks. The role requires collaboration with executive leadership, process owners, C&SB AML partners, GFC/GC&OR, and technology teams to support internal audits, regulatory exams, issues management, Business Controls team guidance, escalation and reporting of concerns impacting operations, and adherence to the Financial Crimes Global and Consumer & Small Business Financial Crimes Standards.


  • 7 years of experience related to Operational Risk, Compliance, Risk Management, Audit, Business Controls
  • Supporting the management of the GCAOO Business Controls team aligned to Consumer AML Operations.  
  • Ensuring transparency and consistency of audit/exam communications, providing oversight and guidance on the quality of responses, and ensuring adherence to enterprise-wide requirements.
  • Developing and managing strong relationships with the CAML Ops Process Owners, C&SB AML, GC&OR and control partners, ensuring partnership on exams, inquiries, and other regulatory matters.
  • Working with Reg Relations and Audit teams during supervision engagement activities including exams, meetings, and ad-hoc inquiries.
  • Providing guidance for all aspects of audit/exam deliverables to ensure consistent practices, successful execution, and reduction of risk exposure for the company. This includes being responsive to inquiries, aiding with preparation of responses, and reporting and escalation.
  • Continuously assessing and enhancing the Business Controls coverage model and processes, improving the quality and execution of routines, and identifying new approaches to improve effectiveness and efficiencies.
  • Identifying, assessing, and communicating emerging issues, themes and trends based on various information gathering methodologies and sources.


  • Proficient in audit methodologies, including a strong understanding of risk assessments and control effectiveness 
  • Ability to design and modify controls in relation to changes to technology, risk direction, audit direction, and/or regulatory law
  • Possesses deep knowledge of risk management approach, processes, tools, and routines; ability to effectively identify, debate and escalate risk
  • Strong relationship management skills to navigate the complexities of aligning stakeholders, building consensus, and resolving conflicts within an organization; proven ability to influence peers/stakeholders and senior leaders across various lines of business
  • Ability to coordinate and drive execution of priorities and meet deadlines to adhere with policies and standards
  • Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
  • Proven critical thinking skills
  • Superior verbal and written communications skills, including the ability to synthesize complex information to distill and deliver a concise, salient message suitable to any audience from LOB employees to senior executives and auditors.

Other Qualifications:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
  • Excels in working among diverse viewpoints to determine the best path forward
  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
  • Commitment to challenging the status quo and promoting positive change.
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
  • Working knowledge of regulatory landscape
  • Working knowledge of core Banking concepts 


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No