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Senior Operations Control Manager - Global Banking & Global Markets AML Onboarding

Jacksonville, Florida

Job Description:

Job Description:

  • Demonstrate comprehensive understanding of Enterprise and Regional AML policy and standards; Global Banking and Markets products / business and operations processes.
  • Independently drive impact assessment and implementation of system; people; processes and control infrastructure for complex high volume AML Onboarding AMRS region.
  • Facilitate communication of impact and changes to AMRS Regional business  stakeholders.
  • Be a subject matter expert for Anti Money Laundering issues within AMRS region, engage and collaborate closely with regional and global stakeholders within GFCC; Operations and Front Line Units to drive solutions with a 360 view.
  • Act as a point of contact and backup support in the region for AMRS:
  • Key AML technology and process-control projects and initiatives;
  • Management support of AML Self-Identified Audit Issues (SIAI) & Compliance Identified Audit Issues (CIAI)
  • Any other business matters related to AML that may arise during course of usual business


  • Responsible for design and management of internal control disciplines and proactively identify AML risk across GBGM
  • Responsible for Front Office AML escalations on behalf of GBAM to drive adherence to GBGM AML Standards
  • Support the QA processes across GBGM through ongoing review, remediation and partnership with QA team
  • Identify issues and/or control improvements for AML Onboarding across GBGM for AMRS and LATAM
  • Support team members liaising with sales/ client outreach teams to obtain and validate correct documentation to fulfill KYC requirements
  • Point of Contact for client escalations/complaints handling sensitive information during the onboarding journey
  • White Glove approach to support our AML KYC client outreach, and the ability to apply pragmatic thinking for complex questions and concerns

Requirements/Other Qualifications:

  • Highly Proficient with the MS Word Suite of tools to include Excel
  • Able to Conceptualize, lead and drive projects to completion
  • Influence change across multiple operational processes
  • Able to execute in a decentralized environment
  • High level of interpersonal skills
  • Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions
  • Excels in working among diverse viewpoints to determine the best path forward
  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
  • Commitment to challenging the status quo and promoting positive change
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
  • Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world

Learn more about this role

Full time


Manages People: No

Travel: Yes, 5% of the time