One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Manages team of individuals supporting the performance of the Know Your Customer Contact Center. This support includes project support, associate engagement planning and execution, coordinating leadership routines, managing new hire and ongoing training, communication support, requisition coordination, managing front line production, and managing proficiency coach support. This role includes performance data review and presentation. Supports the coordination of procedure content validation and updates. Works with multiple business partners such as legal-risk-compliance, initiatives team, business enablement, and business controls to mitigate risk and ensure contact center adherence to procedures. Good understanding of reporting and analytics and the ability to leverage scorecards to motivate overall Call Center performance.
Shift:1st shift (United States of America)
Hours Per Week:40
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