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Senior Operations Manager

Mumbai, , India

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

CFO Data Management India team was set up in 2023 as a part of the CFO Global Delivery strategy to provide offshore delivery to CFO Data Management, part of  Enterprise CFO functions, consolidating legacy functions of Finance Data Management and Treasury Data Management . The capabilities hosted include Data Analysis, Product specialists with understanding of underlying Data for Liquidity/ Regulatory Reporting, Reconciliations, Management Reporting & Analysis, Research & Analytics, Financial Transaction Processing and Finance Systems Support

Data Management team enables the Finance Organization and supports data needs of finance business users.

The Data Management team is involved in various activities (including, but not limited to):

Regulatory Reporting related data management Activities: Team support activities related to US and EMEA Regulatory reports, data validation and resolution of Data quality issues Team performs a critical role in providing centralized support for Global Banking and Market products ( Treasury, Traded, Loans & Deposits etc.)  data validation and analysis for internal and external Liquidity reporting.  Team is engaged in activities such as validation of data for regulatory reports, data quality issue resolution, data reconciliation with authoritative sources and posting adjustments. Team actively works on strategic initiatives aimed at improving the quality of numbers reported in regulatory reports  Data Sourcing and provisioning: This includes defining and implementing data provisioning strategy to source the data from all lines of business into regulatory reports and management reports. Team is actively involved in sourcing initiatives where it works with various source systems, technology teams and report owners to source the data into regulatory reports as per regulator and stakeholder requirements.

Job Description*

This role is for a Business and Product Data Analysis and Change Management resource responsible for contributing member of the Data Management team with engagement in activities like production data validation, data governance, master data management, metadata management, restatements, data sourcing/research, issue resolution and projects like ADS.

Team also provides financial Data & Product analysis & reporting to our various lines of business. This requires strong database knowledge and ability to understand SQL queries, data extraction logic schema etc. Individual will be responsible to directly engage and lead various regulatory reporting transformation program which includes Projects pertaining to Market Risk, FRTB, risk analysis covering VAR, Regulatory Capital etc. under Global Banking and Global Market segment.


  • Individual will be required to lead and perform following responsibilities (this is an indicative list and could vary depending on business priorities)
  • Work directly with partners in Global Regulatory Reporting, Global Liquidity Management, Enterprise Capital Reporting, etc., to understand their needs and the related market products data implications
  • Continually grow and expand market products and use-case knowledge, with a focus to understand the ‘why’, to anticipate and proactively address questions and issues before they occur
  • Leverage SQL, Excel, and other analytics tools to identify and understand data issues, quantify impacts, or provide answers to time-sensitive business, audit, and regulator questions
  • Ability to debug SQL/oracle procedures to fix them and also able to write them from scratch as per project requirement
  • Engage with upstream data providers and Treasury technology teams to develop and test innovative solutions to address those needs as part of Agile Change Management processes
  • Constantly evaluate our processes to ensure data risks are identified and properly mitigated, while seeking opportunities to simplify, automate, and improve wherever/whenever possible
  • Data validation & reconciliation: production support, monthly trend analysis or ad hoc analysis
  • Data sourcing, mapping and analysis, reporting
  • Lead Projects (eg. Authoritative Data Sources adoption): laying test cases & writing test scripts, testing data- analyze results of testing –identify defects and solution for items out of tolerance
  • Coordinate with business partners, project management team, technology as per requirement in the project
  • Documentation – Provide Inputs on the Project documents etc.
  • Continually identify process improvement opportunities

Liaison and Change

  • Build relationships across CFO DM teams including stakeholders e. g. Technology, Treasury, Liquidity to understand and resolve accounting and reporting issues.
  • Support change agenda across group and ensure processes are efficient, consistent, and sustainable, making best use of technology.
  • Supporting DM and  enterprise Operational Excellence initiatives
  • Exposure to Emerging technologies like Alteryx, Tableau, UiPath, etc
  • Driving innovation and transformation in finance



FRM/CFA preferred.

Excellent Finance background (Commerce graduate/Finance Postgraduates )

Certifications If Any NA

Experience Range*

13 – 17 years

Foundational skills*

  • Product Knowledge specifically data analysis exposure in Traded product (Derivatives, bonds, Equities, Collateral, Prime Brokerage etc.) environment,
  • Understanding broadly SQL logic schematic,
  • Additionally, Alteryx, Regulatory reports knowledge will be beneficial from role orientation standpoint
  • Excellent written and verbal communication skills are necessary as the position requires global correspondence and communication with associates throughout the Bank of America footprint
  • Exposure of SQL, Excel, Word, PowerPoint and MS Access
  • Strong people leadership experience with an ability to lead a team to the tune of 10 to 15 members
  • Ability to think laterally and identify possible solutions to problems
  • Able to excel and influence in a cross-functional team structure
  • Able to work in a fast paced, deadline-oriented environment
  • High level of ownership and attention to detail
  • Flexibility and good negotiations skills

Desired skills

  • Exposure to Emerging technologies like Alteryx, Tableau, UiPath, etc
  • Dynamic, high energy, solid work ethic, willing to take on new defined and undefined initiatives
  • Driven to learn and develop new skills.
  • Self-motivated and independent having an excellent control mindset.
  • Ability to effectively manage multiple priorities and deliver as well as being able to adapt to changes.
  • Ability to apply sound judgment, provide effective challenge and display confidence to challenge.
  • Ability to self-manage and prioritize, pursue goals and consistently deliver results.
  • Driving innovation and transformation in finance

Work Timings*

9 hours shift between 11 AM and 11 PM

Job Location*


Learn more about this role

Full time


Manages People:

Street Address

Primary Location:
ANDHERI KURLA RD, Mumbai, 400072