Back to search results

Centralized Merchant Consultant - CRPT/Retention

Spokane, Washington;

Job Description:

Execute retention and deepen relationships for merchant product clients for segments and/or channels including Advanced Client Solutions, Financial Centers, and Digital

•Demonstrate understanding and broad knowledge of merchant pricing, software, gateways, security as well as expert industry knowledge in  Retail, Restaurant, Business to Business

• Continuously develop and maintain a strong pipeline for new revenue growth opportunities through inbound and outbound calling activities and follow up

• Attain balanced performance including assigned sales and revenue goals, operational excellence/risk and client experience standards

• Successfully schedule and manage appointments with clients over the phone

• Leverage the consultative sales process to effectively provide solutions to small business prospects and clients

• Acts as a champion for clients by connecting expertise across the company that helps them achieve their goals

• Adhere to schedule provided by management to ensure availability in contact center environment

• Maintain accurate records and adhere to Service Level Agreements (SLAs)

• May perform other ad hoc duties as assigned

Required Skills:

High School Diploma

• 1+ years customer service experience  (face to face or call center environment)

•Established customer service, relationship management, and negotiation skills

•Proficiency in computer skills and professional programs (for example Microsoft Office, PowerPoint)

•Ability to work in a fast-paced environment

•Ability to understand technical solutions and processes

•Capability to adapt to an ever changing payment processing environment

•Strong communications, including oral and written presentation skills

• Highly motivated to succeed in a performance driven environment

•Effective planning, time management and organizational skills

•Knowledge or experience in Merchant or Financial Services in similar field preferred

•Contact center experience preferred but not required

Desired Skills:

Advanced Consultative and highly experienced Customer Service Skills

*Possesses financial services business acumen with the ability to discuss in depth complex financialsolutions to clients

* Experience retaining Merchant, Bankcard or Financial Services in similar field (call centerenvironment)

* Highly motivated to succeed in a performance driven environment

* Multi-lingual ability is a plus


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No

Washington pay and benefits information

Washington pay range:

$25.00 - $37.00 hourly pay, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.


This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.