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Senior Operations Change Manager - GB&GM AML Operations

Charlotte, North Carolina

Job Description:

We have an exciting opportunity for a Sr. Change Manager to join our Global Credit, AML and Onboarding Operations (GCAOO) Change & Transformation team. The Sr. Change Manager will manage material change initiatives that impact GB & GM AML Refresh Operations. This position will be accountable for the management of the project life cycle, from initiation through implementation.  The Change Manager will be responsible for key project routines and artefacts and will work directly with the program manager and with senior management of the impacted operations function to set strategic direction of the project. We are looking for a strong leader with the right level of experience, ability to challenge and influence stakeholders, and with excellent analytical skills, critical thinking, and process improvement mind-set.

•    Management of key project routines (such as working groups) and artefacts (such as delivery plan, risk & issue log) 
•    Coordinates and directs the work efforts functionally aligned to the project
•    Adheres to Bank of America's Global Change Standards and follows the delivery framework established by the overarching Program of work
•    Represents the health and status of the project to the change executive and senior stakeholders
•    Partners with sponsors to support and maintain momentum of project delivery
•    Ensures stakeholder engagement and keeps them informed of progress
•    Identifies, manages and escalates project risks & issues
•    Manages project scope and timeline
•    Communicates, influences, and negotiates both vertically and horizontally to leverage necessary resources
•    Drives change governance and change control
•    Ensures clearly defined responsibilities and accountabilities for key project roles
•    Chairs working groups and other forums as required


  •  At least 5 years of project/program management experience
  • Excellent project management skills, including the ability to prioritize work and meet deadlines
  • Ability to identify and propose the tasks & deliverables that will be necessary to achieve the desired outcome
  • Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes
  • Ability to manage and communicate with stakeholders 
  • Knowledge of structured project management methods
  • Requires an in-depth knowledge of the bank and overall operations environment 
  • Ability to challenge and influence stakeholders at senior levels
  • Ability to lead cross-functional workgroups and champion initiatives
  • Competent with MS products: Word, Excel, PowerPoint, Project, and Visio
  • Strong presentation development skills 

Other Qualifications/Desired Skills:

  • Prior experience in Global Operations and/or AML processes desirable
  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions 
  • Excels in working among diverse viewpoints to determine the best path forward
  • Excellent verbal and communications skills. Provide clear, concise direction to the broader team while delivering comprehensive status to senior executives or project champions 
  • Creativity – able to look at a problem from a new perspective and to develop new ideas and solutions
  • Self-starter who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo
  • Commitment to challenging the status quo and promoting positive change
  • Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world.
  • Experience working in a global environment  


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: Yes, 5% of the time

Street Address

Primary Location:
150 N COLLEGE ST, NC, Charlotte, 28255