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Senior Benefits Consultant

Charlotte, North Carolina

Job Description:

About Bank of America:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.


One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.


Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.


Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!


Position Overview:

The Sr. Benefits Consultant will join the Global Benefits team that recently was awarded 2023 Best employers – excellence in Health & Well-being by the Business Group on Health.  The individual is responsible for executing on the overall Benefits Strategy and driving all aspects of the design of benefit programs that support the health and wellness of employees and their family members, both in the U.S. and globally which may include but not limited to national medical plans for active employees, retiree medical plans and pharmacy vendors. 


The Sr. Benefits Consultant must have the ability to independently analyze data, market trends and business needs to evaluate cost effectiveness and usage of existing programs to design recommended improvements and develop program business cases and design of new programs.  The role includes supporting the implementation of programs and communication to eligible individuals. Experience managing multiple work products simultaneously, strong communication skills, and ability to identify and work with multiple key stakeholders is critical.

Job Description

  • Benefits Design point of contact for designing and promoting programs to drive great place to work benefits focused on physical, emotional, and financial wellness.

  • Manage multiple benefit programs and vendor relationships to ensure program design and business objectives are being met.

  • Assist benefits team members in gathering market data / benchmarking of programs, as necessary.

  • Responsible for assessing ongoing regulatory changes and how they impact current benefit offerings.

  • Partner with multiple suppliers and internal partners (Benefits Service Delivery, Life Event Services, Legal, Communications, Finance, Sourcing, HR Reporting teams, HR leaders, etc.) to ensure programs are delivered flawlessly to our teammates.

Day to Day responsibilities include:

  • Partner with multiple third-party service providers, platform administrator, Health & Insurance carriers as well as internal partners (Benefits Service Delivery, Life Event Services, Legal, Communications, Finance, Sourcing, HR Reporting teams, HR leaders, etc.) to ensure processes and services are delivered flawlessly to our teammates.

  • Evaluate market trends and emerging products and approaches to drive health and wellness.

  • Ability to understand, translate and apply data analysis and market trends in the development of business cases to solve existing or emerging opportunities.

  • Develop business cases to present to key stakeholders.

  • Partner across multiple teams to ensure impacts, compliance requirements, business needs, and employee experience are identified in all program design recommendations.

  • Ensure required regulations, and compliance activities being executed.

  • Participation in vendor audits, claims reviews, annual meetings, development of business requirement documents and employee engagement approaches.

  • Ability to understand, translate and apply changing legal and regulatory environment impacting programs.

Required Skills

  • Minimum 7-10 years of Health Care Benefits related experience either through Consulting, Brokerage, Insurance companies or employer. Ideally 3+ years of delivery experience of healthcare benefits for a large organization.

  • Must have excellent oral & written communication skills; ability to articulate complex concepts to a non-specialist audience.

  • Ability to demonstrate facilitation, client service orientation, leadership, influence, teamwork, and collaboration across multiple different partners, both internal and external.

  • Strong vendor relationship experience.

  • Strong data analysis, used to help with industry benchmarking and build/develop business cases.

  • Highly organized with ability to drive many competing priorities and multiple tasks concurrently.

  • Strong task management skills, including the ability to prioritize work and meet deadlines.

  • A team player who thinks and acts cross-functions, proactive and focused on continuous improvement.

  • A problem solver with a “can do” attitude, consultative approach, and client service mentality.

  • Acts with a sense of urgency and drives issues through to completion.

  • Demonstrates a sense of commitment to work and willingly assumes responsibility for accomplishing objectives.

  • Individual should be self-starter and highly proficient with Microsoft Office products especially skilled in PowerPoint and excel.

  • Demonstrated ability to work/navigate in a complex, matrixed work environment.

Desired Skills

  • Experience with Pharmaceutical and/or healthcare strategy for large organizations.

  • Experience working with and managing outsourced services.

  • Experience ensuring communication and engagement strategies are designed and executed to drive member engagement.


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No

Street Address

Primary Location:
401 N Tryon St, NC, Charlotte, 28255