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Sr Business Control Specialist - Global Operations

Charlotte, North Carolina;

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Enterprise Job Description:

Provide analytical support in executing internal control discipline and operational excellence within a LOB/ECF. Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans. Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management. Acts as an ambassador of the risk culture. Incumbents typically have over 5+ years of risk management and/or LOB/ECF experience. May manage staff.

Line of Business Specific Description:

This role is responsible for risk self-identification and oversight of the issues management lifecycle, Single Process Inventory management, and risk inquiries across the Payment Operations Front Line Units. In addition, this role is also accountable for audit and exam management including direct and indirect audit exam interaction, regulatory responses, issues management. The SBCS will be responsible for communicating and overseeing adherence to governance activities, maintaining communication with senior leaders.

Required Skills: (Must have these skills to be minimally qualified)

  • Minimum 3+ years of experience in the Audit, Compliance, or Risk function of a large financial services company, multi-national company, public accounting firm, or with a regulatory agency with strong track record of success and demonstrated progression in complexity of assignments.
  • Strong communication skills, including the ability to communicate complex ideas in a clear and concise manner
  • Individual with desire to learn and teach others, high energy, positive attitude and be a leader through change
  • Excellent project management, interpersonal, oral and written communication skills, ability to effectively challenge and influence and strong attention to detail and accuracy
  • Exceptional analytical and critical thinking abilities; Able to develop and convey a point of view
  • Able to explicitly and visibly manages risk and assess tradeoffs when making business recommendations
  • Effectively manages conflict within and across teams while standing up for what is right even when challenged
  • Holds self and others accountable for managing risk
  • Professionalism, dependability, integrity, and trustworthiness combined with a cooperative attitude. Able to thrive in a dynamic team environment
  • Highly motivated self-starter with ability to prioritize work and complete assignments within time constraints and deadlines.
  • Proficient in Microsoft Suites (i.e., Outlook, Excel, and PowerPoint)


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No