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Data Infrastructure Engineer

Plano, Texas;

Job Description:

About Us:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Responsible for implementation of data center switch infrastructure which enables business strategies in accordance with architectural governance, standards and policies. Primary contributor of switch port turn ups, private VLAN configurations, port channel implementations as well as disabling of switch ports. Facilitates deployment of technical solution by utilizing templates, playbooks and automation during implementation. Infrastructure Engineer II consistently looks for opportunities to improve the reliability and efficiency when implementing and maintaining infrastructure tools and/or services. This engineer embraces the culture that drives innovation and continuous improvement.

The areas of focus for the Data Infrastructure Engineer include implementation of network service requests aligned to the delivery of infrastructure services. As a member of the Network Service Request Fulfillment team, the candidate should possess the ability to work on complex, often expedited requests in a fast paced environment.

This position will interface directly with internal stakeholders and external suppliers/providers, architecture, product engineering, product management, and business management. At times, they may interface with various levels of senior management. Strong communication and problem-solving skills are a must. The candidate must be able to work on their own and successfully in team settings in various sizes and locations. Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the individual, the department, and the firm at large.

Key Responsibilities:

  • Assist in data center network switch port configurations ensuring successful implementation
  • Networking-related disciplines within a design and implementation
  • Act as a consultant on network technologies where they are a subject matter expert
  • Manage Service Request Fulfillment queue, including successful completion of requests and maintaining data quality standards
  • Collaborate and communicate with internal/external stakeholders
  • Facilitate and represent requests through Enterprise Change Management processes
  • Contribute to the technology strategy for end-to-end engineering solutions and provide feedback to the architecture teams

Required Skills:

  • 3-5 years of experience working in Network Services
  • Experience with Network Technologies
  • Switches & Routers (Cisco/Arista)
  • Experience in Cisco and Arista hardware/software, routing/switching, protocols
  • Understands network-based technologies and protocols
  • Firm understanding of IT Service Management processes and project management (i.e., ITIL and Agile)

Desired Skills:

  • Industry Certification in Cisco CCNA, CCNP, CCIE, and Arista ACE or equivalent experience
  • Experience in Networking-related disciplines within a design, implementation, or operations role
  • Relevant Industry certifications in Network Technologies
  • Experience of working within Financial Services (Insurance, Banking, Investment banking)
  • Experience with other network technologies
  • WAN, MAN, LAN, Optical, Routing, Switching, Proxy/Threat Prevention, DDI, Load Balancing, and AAA
  • Self-starter/self-directed, organized and detail oriented
  • Strong technical acumen and analytical skills
  • Excellent client interfacing skills
  • Ability to manage client escalations and negotiate resolution
  • Strong verbal and written communication skills and ability to work with all levels of management
  • Demonstrates competency (or capability to be successful) in the ability to translate business requirements into business solutions and successfully position with customers
  • Proven ability to manage short and long-term engagements with multiple project tracks and teams
  • Ability to interact with clients at all levels with capacity to manage and set client expectations


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: Yes, 5% of the time