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Network Service Procedure Assurance - Senior Technology Manager

Chester, , United Kingdom

Job Description:

Job Title: Network Service Procedure Assurance - Senior Technology Manager

Corporate Title: Senior Vice President

Location: Chester

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location Overview:

Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

Role Description:

As a Senior Manager within Bank of America’s Network Service Assurance, you will lead a diverse team to manage, track and report risks across the Network Infrastructure and its products and services.  You’ll manage, measure and report critical Network Services processes, procedures and metrics, ensuring compliance with the Bank’s risk framework.  In this role, you’ll be responsible for all aspects of risk management, issue and audit management, procedure execution, process and control management, as well as escalation and reporting.  Your responsibilities will also include driving transformation and continuous improvement while partnering with Service Management, Product Owners and Senior stakeholders. As a skilled leader with experience leading dispersed teams, you will possess a deep understanding of network technologies and an appreciation for the application of processes and controls in a technology domain. 


  • As the Network Services’ owner of work procedures, you establish an inventory of process and develop a review pipeline to assess process and control performance.
  • You communicate and escalate your findings to key stakeholders, partnering with them to ensure remediation.
  • You are also the risk lead for EMEA and APAC Network Services, ensuring adherence to Policies, standards, Laws, Rules and Regulations
  • You represent processes and provide feedback to improve service levels, service improvement plans, and compliance to requirements.  You guide and advise the product engineering team while building a sustainable risk culture and program
  • You manage metrics and provide transparency.
  • You assist with internal compliance audits, representing network technology through the audit life cycle and support with evidence collection, report finding and validation of issue remediation.

What we are looking for:

  • Proven Risk Management experience in Banking or Finance operation or technology
  • You have an analytical mindset, with the ability to think objectively about existing workstreams, thereby identifying opportunities for alleviating dependency on resource.
  • Familiar with Risk Framework, including Single Process Inventory structure and dynamics.
  • You can manage a diverse team effectively and are able to define team goals and allocate work effectively.
  • You can navigate across multiple global teams and stakeholders, communicating a coherent goal.
  • You have great organisation, prioritisation, and communication skills with attention to detail.
  • Demonstrable experience in testing environment, applying testing routines to interrogate defined controls, risk assess results, escalate where appropriate.
  • Ability to apply intellectual curiosity and continual questioning to define root causes, timelines, responsible parties, and remediation plans.
  • You have a good understanding of compliance risks and compliance assessments and a good knowledge of general network technology risks.
  • BA or BS in relevant field (e.g. Telecommunications, Information Security, Computer Science), or equivalent experience.

Benefits of working at Bank of America


  • Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
  • Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
  • 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
  • The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
  • Use of a flex fund to use towards benefits
  • Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
  • Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
  • Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
  • Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependents, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Learn more about this role

Full time


Manages People:

Street Address

Primary Location:
Chester Business Park, Chester, H4 9Q