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Business Control Manager - Audit and Exam Readiness-Global Operations

Charlotte, North Carolina;

Job Description:

Principle individual contributor who is an integral and active part of the dynamic Global Business Controls organization under Global Treasury and Merchant Operations (GTMO). The team is seeking to strengthen its risk management governance, accountability, routines, and strategy. The associate for this position would be expected to leverage in-depth subject matter knowledge and a global mindset to lead our Audit and Exam Readiness efforts. The associate will serve as the primary point of contact and risk management expert supporting the GTMO business units during audits, exams and assessments. The associate will manage the engagement activities, timeframe, and interface between the auditor/regulators and business units. Additionally, the associate will support our proactive risk management efforts in performing targeted assessments and analysis for various business units.

Primary responsibilities include:
•Lead, oversee and coordinate audits, exams and assessments on behalf of the line of business (LOB) 
•Partner with key stakeholders, schedule and facilitate meetings, as well as review and document complete and accurate LOB responses
•Track engagement requests, deliverables, and approvals to drive timely and accurate completion of all audit/exam milestones, presentation and artifacts
•Partner with Business Control and Remediation Team on any identified observations, action plan development and issue remediation closure
•Perform proactive risk reviews and testing to validate control effectiveness and adherence to procedures, standards, policies, compliance and regulatory requirements
•Perform due diligence, root cause analysis, and control gap assessments
•Identify control deficiencies, discuss, review, and make recommendations with LOB for process improvements and initiate control recommendations
•Work collaboratively across the regions to support a consistent Audit and Exam Readiness strategy and framework
•Coordinate, track and deliver periodic management reporting and thematic analysis
•Ensure prompt escalation and leadership visibility to 'at risk' activities∙

Required Skills

Minimum of 6 years experience in an Audit, Risk, Compliance, Business Control or Treasury Operations environment; Preferred 3 years related to audit and regulatory engagement activities
∙ Certified Internal Auditor (CIA), Project Management or Six Sigma certification, preferred
∙  Strong understanding of risk management and core audit methodology principles and practices
∙ Presentable, confident and client focused. Client facing experience or ability to conduct discussions with senior leaders in a confident manner
∙ Excellent communications skills (verbal and written) with demonstrated ability to communicate effectively to an executive level audience
∙  Strong analytical and problem-solving skills to identify trends and risks as well as define alternative mitigation strategies
∙  Ability to form strong relationships and leverage conflict resolution strategies to gain agreement on risk improvement plans
∙ Ability to work under pressure in a team environment
∙ Adapts well to changes and competing priorities
∙ Ability to liaise with all levels of the firm and people with different experiences and backgrounds
∙ Self-motivated and able to work independently. Candidate will be able to manage own time and know when to escalate

Other Qualifications

∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
∙ Excels in working among diverse viewpoints to determine the best path forward
∙ Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
∙ Commitment to challenging the status quo and promoting positive change.
∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No