Assistant Vice President/Vice President - Network Operations Shift lead, Chief Technology Organisation

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Your background

The Network Operations Shift Lead will take charge of Network Operations Centre during APAC hours of operation, taking point in the engagement and resolution of large network events that are significant in scope and impact whilst maintaining oversight over all ongoing issues.

You will manage a team of experienced network engineers and be responsible for the stable running of the global data/voice and security network operations.

As part of the Network Operations leadership team, you will work closely with global peers, strategic partners, project delivery and Engineering teams to ensure continued operational stability.

The Network Operations Shift Lead is part of a Global follow-the-sun Network Operations team and will be working in a shift pattern including public holidays and weekends.

Required Skills and Experience:

• 10+ years of overall experience with at least 5 years of experience managing or leading network operations or related environment.
• Experience working for a large enterprise or financial institution in a multivendor environment
• Experience with Cisco routers and switches and Cisco/Aruba wireless infrastructure. 
• Strong knowledge of TCP/IP,BGP, EIGRP, OSPF, MPLS,  GRE tunnel/IPSec.
• Knowledge of Juniper/Checkpoint Firewalls; F5/AVI load balancers and Bluecoat proxy infrastructure.
• In-depth knowledge of Incident, Problem and Change Management.
• Experience with vendor governance and managing resources in an outsourced environment.
• Exposure to risk management, audit and information security will be an advantage.
• Excellent analytical problem-solving abilities, verbal communication, and strong interpersonal skills.
• Ability to work with minimal supervision in a fast-¬paced rapidly growing environment while balancing multiple, sometimes competing priorities successfully.

What you can expect

As a team-oriented leader, you will have the opportunity to showcase your leadership and team management skills, drive employee engagement, foster collaboration between team members.

Your focus in managing Incident calls is to understand the situation on the ground, gather the right resources, command, direct the team to the quickest path towards resolution.

You remain calm under high pressure situation and are comfortable in dealing with the changing priorities.

Opportunity to utilize your influencing and communication skills to collaborate with peers from other region and external stakeholders in the Command Center and various Lines of Business.

What you will do

• Opportunity to interact with clients at all levels, from the C-Level to IT individual contributor clearly and effectively.
• Comfortable dealing with client escalations and negotiate resolution.
• Utilize your understanding of IT Service Management processes to refine existing process and create new processes.
• Ability to make quick decisions and comfortable escalating to management when required.
• Manage a team of 10+ network engineers who are accountable for the global data and security network operation.
• Lead Incident calls during an, manage stakeholder expectation and act as bridge commander during major incident management scenarios.
• Escalation point of contact for Global Network Operations; drive production incidents towards resolution, focused on Mean-Time-To-Restore.
• Work closely with cross-functional internal support groups and external service providers to identify/resolve or coordinate the resolution of network incidents