Consultant - Business Technology Analyst Latam (Portuguese Required)

Job Description:

Responsibilities:

Receive and respond to requests received by email or phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer technical and systems we support questions and inquiries; Utilize the various bank systems to support clients requests; UAT validation; Provide Client Trainings.

Requirements:

•    Presentable, confident and client focused. Client facing experience or ability to conduct discussions with clients in a confident manner
•    Excellent communications skills and ability to present to an audience
•    Ability to work under pressure in a team environment
•    Ability to liaise with all levels of the firm and people with different experiences and backgrounds
•    Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
•    Problem solving and analytical skills;
•    Knowledge of MS Office
•    Previous experience troubleshooting internet browsers.
•    Bilingual (English/Portuguese) required. Spanish a plus..
•    Basic computer skills and troubleshooting

Other Qualifications:

1.    Internet Browsers Troubleshooting
2.    Problem Solving
3.    Knowledge on different file formats (e.g. CNAB240, XML, BAFF, etc. etc.)

Shift:

Hours Per Week: