Operations Consultant

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This role is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site / business unit or smaller business unit(s). Key responsibilities of the role include strategically advising upon the design, development and implementation of products, systems and services using discretion within the project management methodologies.

Responsibilities:

• Advises on the design, development and implementation of complex products, systems and services in an operations environment using discretionary judgment.
• Advises on projects and direct activities of a team related to special initiatives
• Advises as technical expert in assigned area, providing in-depth understanding of the business unit's operations processes and implications on other groups within the operations function
• Consults on present-state, developing alternative future-state approaches and facilitating implementation by creating clear, coherent approach to guide effective program/initiative setup, execution, and control
• Identifies and recommends responsibilities and accountabilities for key program/projects

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Managerial Responsibilities:

• Diversity & Inclusion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data-driven decisions, simplicity and continuous improvement.
• Enterprise Advocate: Delivers clear and concise messages that motivate, convey the “why” and connect contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Skills:

• Customer service experience
• Strong problem solving & organizational skills including ability to multi-task, prioritize and exhibit flexibility
• Proficient in Microsoft Word, Excel and Outlook
• Exceptional verbal & written communication skills
• Critical thinking & analytical skills
• Project management skills - ability to handle competing priorities
• Excellent attention to detail and organizational skills
• Team player & self-starter
• Influencing skills

Desired Skills:

• Call center support experience

Line of Business Description:

The Operations Consultant will work within the Leasing (Direct) Client Services Department by assisting clients with questions or issues regarding their accounts received via phone and/or email correspondence. Additional responsibilities include the resolution of complex problems including research and analysis work in a team environment.

Line of Business Responsibilities:

• Responsible for the day-to-day resolution of client inquiries related to Leasing products

Shift:

Hours Per Week: