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Operations Consultant

Riverside, Rhode Island

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This role is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site / business unit or smaller business unit(s). Key responsibilities of the role include strategically advising upon the design, development and implementation of products, systems and services using discretion within the project management methodologies.


  • Advises on the design, development and implementation of complex products, systems and services in an operations environment using discretionary judgment.
  • Advises on projects and direct activities of a team related to special initiatives
  • Advises as technical expert in assigned area, providing in-depth understanding of the business unit's operations processes and implications on other groups within the operations function
  • Consults on present-state, developing alternative future-state approaches and facilitating implementation by creating clear, coherent approach to guide effective program/initiative setup, execution, and control
  • Identifies and recommends responsibilities and accountabilities for key program/projects

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Managerial Responsibilities:

  • Diversity & Inclusion: Creates an inclusive team where members are treated fairly and respectfully.
  • Manager of Process & Data: Demonstrates and expects process knowledge, data-driven decisions, simplicity and continuous improvement.
  • Enterprise Advocate: Delivers clear and concise messages that motivate, convey the “why” and connect contributions to business results.
  • Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
  • People Manager & Coach: Knows and develops team members through coaching and feedback.
  • Financial Steward: Manages expenses and demonstrates an owner’s mindset.
  • Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
  • Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Skills:

  • 3-5 Years of experience and/or knowledge of General Accounting and General Ledger activity
  • Excellent verbal and written communication skills, including presentation skills
  • Project management skills including high attention to detail
  • Critical thinking
  • Proficient with Microsoft Excel
  • Time management abilities
  • Must be able to multitask and work well within a team setting

Desired Skills:

  • Bachelor's degree in Accounting or Business
  • Design thinking
  • Problem solving & strategic thinking skills
  • Risk management
  • Influencing

Line of Business Specific Description:

Operations Consultant to join the Equipment Finance and Leasing Operations team.  The team is responsible for a number of processes including:  Financial Booking, GL reconciliations, outgoing payments to 3rd party, Payoff requests, and System maintenance.

Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for multiple sites or larger business unit(s), including research. Leads in the design, development and implementation of complex products, systems and services in an operations environment.  Functions as the technical expert in their assigned area. Major accountabilities are based on individual expertise and capabilities. Builds strong relationships with Business Partners across LOBs. Has in-depth understanding of the business unit's operations processes and implications on other groups within the operations function and other divisions within the company. Knowledge acquired through increasingly responsible operations analysis work. 


  • Review of lease/loan documentation and pricing files to set-up account on system of record.
  • Process outgoing wires to 3rd party investors.
  • Perform GL reconciliations.
  • Process termination of accounts from system of record.
  • Perform maintenance on current portfolio, as needed.
  • Accurately calculate book balances and provide to the line of business when requested.  
  • Responsible for providing a consistent high level of service to customers in a timely manner.
  • Perform assigned tasks quickly and efficiently, responding to requests for information, communicating issues to appropriate parties, and ensuring that responses to customers are prompt, professional and courteous.


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No

Rhode Island pay and benefits information

Rhode Island pay range:

$56,600 - $93,900 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.


This role is currently benefits eligible. We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Street Address

Primary Location:
3400 Pawtucket Ave, RI, Riverside, 02915